Brilliant Customer Service

Publisher: Customer Service GlobalAuthor(s): Stephanie E. EdwardsIllustration(s): 30 cartoons; 30 cartoonsNumber of pages: 200Collection: Customer ...

Reducere. DescriptionCustomer Service for Healthcare Professionals is written specifically for students, interns and employees who are in the healthcare fiel...

Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many peopl...

Reducere. DescriptionAre you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you'...

DescriptionIn this groundbreaking book, Bill Price and David Jaffe offer anew, game-changing approach, showing how managers are taking thewrong pat...

Reducere. "Mitche Graf hits a 'GRAND SLAM' in defining his revolutionary 6-Star Service Manifesto. Customer service has hit an all-time low, but his approach...

Reducere. Contributor(s): Author: Joseph W. CarvinForeword by: Charles JenkinsPublix Super Markets has been the top-ranked supermarket on Fortune Magazine's ...

Reducere. The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seaso...

Reducere. The Customer Service/Information Representative Passbook(R) prepares you for your test by allowing you to take practice exams in the subjects you n...

Reducere. Whether you want to get a job as a flight attendant, a customer service agent, holiday rep, hairdresser, or tour guide, this book will guide you th...

Reducere. Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, ...

Reducere. Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed n...

Publisher: McGraw-Hill EducationAuthor(s): Robert LucasIllustration(s): 95 Illustrations, unspecifiedNumber of pages: 496Publication date: 2022Dime...

Reducere. Don R. Crawley's book The 5 Principles of IT Customer Service offers a new and refreshing approach to IT customer service. Instead of prescribing r...

Reducere. Employees aren't just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential em...

Publisher: McGraw-HillAuthor(s): Dwayne GremlerPublication date: 2020Dimensions: 197 x 261 x 25Cover type: Paperback / softbackRedescopera farmecul...

How can you guarantee that your company delivers great service, has a great culture, and still manages to stay profitable? You need to follow certa...

DescriptionAdvance praise for Service Innovation: "To the CEOs of all service companies I deal with: READ THIS BOOK " -- Dave Wascha, senior direct...

Publisher: Pearson Education LimitedAuthor(s): Elaine HarrisNumber of pages: 200Publication date: 2013Dimensions: 279 x 216 x 11Cover type: Paperba...

Reducere. What is the one thing that all businesses depend on? Customers. What could be more important, then, to your organization's enduring success than a ...

Reducere. Have you noticed the difference in how you feel getting customer service from someone who is terrific to talk to versus the help you receive from p...

Reducere. School office staff are on the front lines of a public school. They answer calls, greet guests, help students, and relay important information to s...

Reducere. A How-To Guide to effective customer service for Theatre House Managers and Patron Services Supervisors and Staff. Step by step instructions for pl...

Reducere. A Practical Guide to Airline Customer Service is written for airline executives and undergraduate students who are preparing for a career in the ai...

DescriptionUnderstand Consumer Psychology to Drive Profits and Growth Want to know exactly what's driving your customer's behavior? NOW YOU CAN The...

Reducere. CULTURECustomers will never love your dental practice until your team members love it first. A winning culture starts with leadership and is expres...

Reducere. DescriptionWhen was the last time you reflected on the quality of customer service your school gives to your students?As alternate forms of educati...

Reducere. DescriptionReinforce your customer service skills The best customer service professionals know it takes consistent focus to serve customers at the ...

Reducere. Contributor(s): Author: Ann Marie GorczycaCULTURECustomers will never love your dental practice until your team members love it first. A winning cu...

Discover how to create exceptional customer service and a superior customer experience, learning from the greatest companies of our time.

Reducere. Contributor(s): Author: Philip M. PriceWith: Natalie J. HarrisonLooking at Logistics is a fresh and exciting first look at logistics and supply cha...

DescriptionThe heyday of the classic sales force is over. Customers lead mobile and online lives, and successful companies use disruptive concepts ...

Reducere. Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant--but knowing the right words to use can make all the d...

Providing great customer service in healthcare is an ongoing challenge. This short book is a terrific guide to customer service essentials for fron...

Reducere. DescriptionBy providing your customers and guests with an unforgettable experience, your business can build customer loyalty and gain an edge over ...

Reducere. DescriptionAre you looking to start or grow a customer success team? Customer success is no longer just for companies with large teams and resource...

Reducere. In today's competitive business climate, you can't just satisfy your customers. You have to be better than that, giving them experiences that they ...