Power of Customer Misbehavior, Hardcover

Refocus on the customer to outstrip your competition and increase profitability, with invaluable insight into the direct correlation between custom...

DescriptionTime has become a precious commodity, so business leaders who can save their customers' time more effectively than competitors do will w...

Reducere. The Georgia colony in Savannah was not your ordinary settlement.Comprised of London's "deserving poor, " the colony was filled with a good share of...

Reducere. DescriptionDespite companies today adapting to the digital ad age, there's one area of the business that still eludes many: the power of YouTube. H...

Reducere. Contributor(s): Author: Benoit MandelbrotAuthor: Richard L. HudsonMathematical superstar and inventor of fractal geometry, Benoit Mandelbrot, has s...

Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many peopl...

Reducere. In today's competitive business climate, you can't just satisfy your customers. You have to be better than that, giving them experiences that they ...

Reducere. Struggling to ensure that the customer is at the center of all your business does?This book is your guide to putting the "customer" in customer exp...

Reducere. 2019 AXIOM BUSINESS BOOK AWARD WINNER Featured in Forbes, NPR's Marketplace, and a Google Talk, The Customer Centricity Playbook offers actionable ...

Reducere. "Mitche Graf hits a 'GRAND SLAM' in defining his revolutionary 6-Star Service Manifesto. Customer service has hit an all-time low, but his approach...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Reducere. DescriptionTwenty-first century customers are demanding more than ever - they will communicate with a company in whatever channel they need to at t...

Reducere. A "detective story" that delivers key insights for any businessperson asking the questions: who really are our customers, why do we lose them, how ...

Master the hottest technology around to drive marketing success Marketers are faced with a stark and challenging dilemma: customers demand deep per...

Reducere. Your business lives and dies by your customer conversations.Shouldn't you have those down to a science?If you're tired of having to justify your pr...

If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because tech...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Reducere. DescriptionThis is said to be the 'Age of the Customer' where business battles will be won through differentiated customer experience.There is a hu...

WHAT MAKES AN EFFECTIVE AND SUCCESSFUL MARKETING LEADER?The 12 Powers of a Marketing Leader, by former McKinsey Partner Thomas Barta and senior Lon...

Reducere. DescriptionAre you looking to start or grow a customer success team? Customer success is no longer just for companies with large teams and resource...

Reducere. Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed n...

A young woman's art career begins to lift off as those around her succumb to addiction and alcoholismThe Customer is Always Wrong is the saga of a ...

Discover the secrets of world-class leadership When it comes to refined service and exquisite hospitality, one name stands high above the rest: The...

DescriptionThis practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal. Th...

Reducere. If the process of buying and selling makes the world go round, then why does it have such a lousy reputation? Customers are wary of those who come ...

Reducere. Are you a teacher, administrator, behavior analyst, or a professional supporting schools where misbehavior has a consistent negative impact on mora...

DescriptionEngaging, practical, and immediately useful for any business and its messengers on how to talk about their business and connect with the...

The three conversations B2B sale pros must have with customers to control every step of long lead buying cycle The most successful salespeople unde...

Contributor(s): Author: Aldo CundariThe practical, expert guide to reaching the new consumerCustomer-Centric Marketing is a comprehensive game plan...

DescriptionBased on six years of research, Harvard Business School professor Thales Teixeira shows how and why industries are disrupted, and what e...

Reducere. EVERY CUSTOMER IS UNIQUEFor many companies, large and small, customer data is a noisy mess. There are problems across the ecosystem from partners t...

How to become Customer Driven Customer service is the competitive business battleground of the twenty-first century. This book is a hands-on guide ...

Based on in-depth interviews and stories from leaders of some of the leading organisations in the world, including easyJet, DBS, Handelsbanken, O2,...

Reducere. Every organization is aware of the importance of customer-centricity. Delivering a great customer experience is a priority for many companies. To a...