Service Innovation: How to Go from Customer Needs to Breakthrough Services, Hardcover - Lance Bettencourt

DescriptionAdvance praise for Service Innovation: "To the CEOs of all service companies I deal with: READ THIS BOOK " -- Dave Wascha, senior direct...

DescriptionIn this groundbreaking book, Bill Price and David Jaffe offer anew, game-changing approach, showing how managers are taking thewrong pat...

Reducere. A Practical Guide to Airline Customer Service is written for airline executives and undergraduate students who are preparing for a career in the ai...

Reducere. A world-renowned innovation guru explains practices that result in breakthrough innovations "Ulwick's outcome-driven programs bring discipline and ...

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This book outlines innovative processes used to research, conceive and develop innovations in the Customer eXperience (CX) space for both large and...

How can you guarantee that your company delivers great service, has a great culture, and still manages to stay profitable? You need to follow certa...

Trying to remember a bunch of details and tasks isn't the best use of your brainpower. By collecting all of your tasks in one place, you can reserv...

A ground-breaking account which shows how the public sector must adapt, but also persevere, in order to advance technology and innovationPublisher:...

DescriptionProductivity Meets Purpose--Discover a Powerful 9-Step Method to Start Finishing the Work That Matters MostHow much of your time and att...

For anyone seeking to live life to its fullest potential, Blind Ambition is an eye-opening account of a tech industry star executive who overcame f...

Reducere. The name of the game in business is to deliver an exceptional customer experience to consumers and clients. But if a company's employee experience ...

Reducere. The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seaso...

Reducere. Contributor(s): Author: Joshua LongOwn a Business? Get the Real-World, Proven Method for Growing Your Revenues and Eliminating Your Headaches that ...

"Johnson and Suskewicz have raised a battle cry for the kind of leadership we need in these uncertain times." -- Sandi Peterson, Member, Board of D...

Nationwide, every year, over 250, 000 children enter foster care. They are placed there by child protective services (cps) and the juvenile court. ...

Reducere. DescriptionAre you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you'...

DescriptionFrom an Idea to Google is a behind-the-computer-screen look into the history, business, and brand of the world's largest search engine. ...

Reducere. DescriptionAre you looking to start or grow a customer success team? Customer success is no longer just for companies with large teams and resource...

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DescriptionUnderstand Consumer Psychology to Drive Profits and Growth Want to know exactly what's driving your customer's behavior? NOW YOU CAN The...

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Publisher: McGraw-HillAuthor(s): Dwayne GremlerPublication date: 2020Dimensions: 197 x 261 x 25Cover type: Paperback / softbackRedescopera farmecul...

The approach proposed in this book is based on the Lean Startup approach, according to an extended vision that combines Design Thinking and Growth ...

Reducere. Contributor(s): Author: Paul G. SchemppAuthor: Dr Paul G. SchemppYou weren't born great. To be expert, you have to learn it and earn it. Dr. Paul S...

AVOIDING CRITICAL MARKETING ERRORS: How to Go from Dumb to Smart Marketing is a wake-up call to marketers who want their marketing to matter more a...

Reducere. Are you tired of selfishness contaminating your team? Are you looking for strategies to help those on your team become better teammates?Would you l...

Reducere. DescriptionHow is the Bible still as applicable in the 21st century as it was when it was first penned? How did so many authors, with different bac...

A complete, start-to-finish guide to Google Analytics instrumentation and reporting Google Analytics Breakthrough is a much-needed comprehensive re...

Reducere. Contributor(s): Author: Michael WilliamsFourth Edition Now Available with even more Beautiful Content "Every morning we are born again. What we do ...

Refocus on the customer to outstrip your competition and increase profitability, with invaluable insight into the direct correlation between custom...