How to Measure Customer Satisfaction

Reducere. Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Reducere. Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the 4th title in the Routledge series The Practical Guide to Events ...

DescriptionThis practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal. Th...

Reducere. DescriptionAre you looking to start or grow a customer success team? Customer success is no longer just for companies with large teams and resource...

This book reports on a three-year project (2017-2019) funded by the International Science Council and involving eleven scientific partner organizat...

"Compelling...taut and suspenseful". (Guardian). Tara Fraser has a secret. Desperate to escape herself and her past, she changes her name, packs up...

DescriptionSustainability: What It Is and How to Measure It begins with a succinct business-focused summary of how to think about the risks and opp...

What does it mean to wonder in awe or terror about the world? How do you philosophically understand Judaism? In How to Measure a World?: A Philosop...

Reducere. How to Measure a Relationship is the must have workbook for any service provider designing relationship-based goals and interventions for children ...

How to become Customer Driven Customer service is the competitive business battleground of the twenty-first century. This book is a hands-on guide ...

Based on in-depth interviews and stories from leaders of some of the leading organisations in the world, including easyJet, DBS, Handelsbanken, O2,...

Refocus on the customer to outstrip your competition and increase profitability, with invaluable insight into the direct correlation between custom...

Follows the fascinating story of musical timekeeping, beginning in an age before the existence of external measuring devices and continuing to the ...

Reducere. DescriptionHow do you hire the best support team? What's the best use of social media for support and service? Should we apologize for the inconven...

Reducere. How to capture customers by learning to think the way they do The most common complaint Bill Stinnett hears from his corporate clients is that woul...

Gas Station Business Smart Start-upThis book is truly a summary of a few episodes of my podcast show. You may ask why would I publish it as a book,...

A comprehensive, beautifully packaged reference guide to the systems used to measure just about anything you can think of.Publisher: The Ivy PressA...

Reducere. In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesi...

Now updated with new measurement methods and new examples, How to Measure Anything shows managers how to inform themselves in order to make less ri...

DescriptionAdvance praise for Service Innovation: "To the CEOs of all service companies I deal with: READ THIS BOOK " -- Dave Wascha, senior direct...

Contributor(s): Author: Douglas W. HubbardAuthor: Richard SeiersenForeword by: Daniel E. GeerA ground shaking exposon the failure of popular cyber ...

Reducere. Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Our two organizations, Northern Telecom Europe Limited and Oracle Corporation UK Limited, share a number of things in common. Their book provides a...

Reducere. Contributor(s): Author: Linda RichardsonIn this revised edition of her best-seller, noted sales consultant Linda Richardson offers salespeople the ...

DescriptionIs your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make yo...

This book outlines innovative processes used to research, conceive and develop innovations in the Customer eXperience (CX) space for both large and...

Many senior executives talk about information as one of their most important assets, but few behave as if it is. They report to the board on the he...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Reducere. CRM first entered the business vocabulary in the early 90's; initially as a systems driven technical solution. It has since escalated in importance...

DescriptionEach of us sees more than 5, 000 marketing messages every day. In such a crowded marketplace, brands are scrambling to find new ways to ...

Publisher: Taylor & Francis LtdAuthor(s): Edwin J. NijssenIllustration(s): 27 Line drawings, black and white; 10 Tables, black and white; 27 Illust...

Reducere. What if you could guarantee your customers an amazing experience, and then deliver on that promise every time?The Guaranteed Customer Experience tu...

Two top specialists in profitable growth and innovative customer-supplier relationships show companies of all sizes how to compete with the tech gi...

The missing manual on how to apply Lean Startup to build products that customers love The Lean Product Playbook is a practical guide to building pr...

Lead your organization with a customer experience vision that captures the voice of the customer and empowers employees to improve how they develop...

Harness the extraordinary power of customer insights with this collection of adaptable, scalable strategies, which will allow any marketer to outsh...

This pioneering new study examines how to manage and measure the added value of facilities management and corporate real estate management. It pres...

The New York Times and Wall Street Journal bestsellerThe new secret to driving LOYALTY THAT PAYS Once revolutionary, loyalty programs designed to d...

Bridget Brennan, CEO of Female Factor, shows readers how to beat competitors and grow overall market share by applying the fundamentals of creating...

Reducere. How fast is the wind blowing? How much moisture is in the air? Meteorologists measure weather conditions to help answer these and other questions. ...