A Practical Guide to Airline Customer Service: From Airline Operations to Passenger Services, Paperback - Colin Law

Reducere. A Practical Guide to Airline Customer Service is written for airline executives and undergraduate students who are preparing for a career in the ai...

This book offers a comprehensive overview of the essence and nature of airline operations in terms of an operational and regulatory framework, the ...

Reducere. DescriptionA Flight Attendant's Essential Guide is written for airline executives, university lecturers who specialize in the airline industry, and...

Airline Operations and Management: A Management Textbook is a survey of the airline industry, mostly from a managerial perspective. It integrates a...

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DescriptionAdvance praise for Service Innovation: "To the CEOs of all service companies I deal with: READ THIS BOOK " -- Dave Wascha, senior direct...

Reducere. Even with a wealth of technical experience, many pilots find the pilot selection process frustrating. In addition to technical experience today's a...

From the end of the Second World War the British airline industry produced a series of brilliant entrepreneurs, from Freddie Laker to Richard Brans...

Reducere. How To Become An Airline Pilot is the ULTIMATE insiders guide for anyone who is serious about becoming a pilot. This guide provides an insiders vie...

Reducere. The fifth edition of the Airline Transport Pilot Oral Exam Guide has been updated with new references and new and revised questions to reflect the ...

Publisher: Customer Service GlobalAuthor(s): Stephanie E. EdwardsIllustration(s): 30 cartoons; 30 cartoonsNumber of pages: 200Collection: Customer ...

Reducere. Contributor(s): Author: Seth KaplanAuthor: Jay Shabat"When the history book is written on the restructuring of this industry, Delta will be the gre...

Reducere. "When the history book is written on the restructuring of this industry, Delta will be the greatest turnaround story in it." --Delta CEO Gerald Gri...

Reducere. Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, ...

Reducere. Have you noticed the difference in how you feel getting customer service from someone who is terrific to talk to versus the help you receive from p...

Presents developments in airline industry and business models. This book examines important elements in demand and traffic, price and yield, output...

Reducere. A How-To Guide to effective customer service for Theatre House Managers and Patron Services Supervisors and Staff. Step by step instructions for pl...

Reducere. Contributor(s): Author: MS Sasha RobinsonThis unique, fully interactive work book will arm you with all the necessary skills to succeed at your all...

Highlighting the skills and considerations needed to manage products, Virginia Grose introduces key processes such as product development, the supp...

Reducere. What is the one thing that all businesses depend on? Customers. What could be more important, then, to your organization's enduring success than a ...

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DescriptionIn this groundbreaking book, Bill Price and David Jaffe offer anew, game-changing approach, showing how managers are taking thewrong pat...

Reducere. Contributor(s): Author: Philip M. PriceWith: Natalie J. HarrisonLooking at Logistics is a fresh and exciting first look at logistics and supply cha...

Reducere. Contributor(s): Author: Mary LawAuthor: Joy MacDermidWhile evidence-based practice (EBP) has greatly influenced rehabilitation in the past decade, ...

Publisher: How2become LtdAuthor(s): Lee WoolastonNumber of pages: 128Collection: Testing SeriesPublication date: 2012Dimensions: 243 x 170 x 6Cover...

Contributor(s): Author: Paul HagueAuthor: Nicholas HagueB2B Customer Experience shows readers how to deliver the very best customer experience (oft...

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Reducere. The Global Airline Industry. Second edition • Extensively revised and updated edition of the bestselling textbook, provides an overview of recent g...

Reducere. The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seaso...

Reducere. How to Land a Top Paying Airline Job provides simple, clear-cut solutions and step-by-step methods to excel at the most challenging and competitive...

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DescriptionThrough six previous editions, Airline Marketing and Management has established itself as the leading textbook for students of marketing...

Reducere. DescriptionAre you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you'...

A groundbreaking look at life as a conscript during Britain's postwar National Service, as told by the men who served. Published to tie in with the...

Customers are not "on" the agenda. They ARE the agenda. Top consultant Stephen Hewett shows how to put Customer-Centricity at the heart of everythi...

DescriptionAviation is one of the most widely talked about industries in the global economy and yet airlines continue to present an enigma. Between...

Airline Pilot challenges you fly an Airbus A380, check flight calculations, prepare for take-off and much more...Maths Adventures 2 is the next lev...

Reducere. A detailed look at the General Data Protection Regulation (GDPR). Understand how to comply. Learn Quick Tips providing answers to your data privacy...

Reducere. DescriptionAre you looking to start or grow a customer success team? Customer success is no longer just for companies with large teams and resource...

DescriptionFor aviation enthusiasts, regular travelers, or for anyone with even a passing interest in commercial aviation, the easiest way of ident...

The Global Airline Industry, Second Edition provides a comprehensive introduction to the global airline industry. The perspective is international,...

Design, activate and measure a clear social media strategy which is directly accountable to your wider business objectives and engages with an inte...