The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business, Hardcover - Sriram Dasu

DescriptionUnderstand Consumer Psychology to Drive Profits and Growth Want to know exactly what's driving your customer's behavior? NOW YOU CAN The...

DescriptionIn this groundbreaking book, Bill Price and David Jaffe offer anew, game-changing approach, showing how managers are taking thewrong pat...

Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to...

How can you guarantee that your company delivers great service, has a great culture, and still manages to stay profitable? You need to follow certa...

Reducere. What is the one thing that all businesses depend on? Customers. What could be more important, then, to your organization's enduring success than a ...

Reducere. Contributor(s): Author: Christian KowalkowskiAuthor: Wolfgang UlagaIn today's competitive global markets, simply making a great product is not enou...

Reducere. Struggling to ensure that the customer is at the center of all your business does?This book is your guide to putting the "customer" in customer exp...

Reducere. Emotions are a part of every single person's everyday life; however, there are so many components of emotions that are not addressed regularly. The...

Reducere. Podiatrists have long had difficulty finding a resource that addresses their specific needs to manage their practice as a business. That's right--y...

Reducere. On the front lines of customer service, every day presents new and unexpected challenges--and even the most dedicated employees can be caught unpre...

Reducere. "Digitizing the Customer Journey: Using the Latest Digital Technologies to Support Growth, Efficiency and Delight Customers Throughout the Customer...

Reducere. Is your anger taking over your life?Are you ready to get your temper under control?If you have an anger problem, you aren't alone. One in eight Ame...

Reducere. Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, ...

What is anger? Why does anger lead many people to aggressive and unhealthy behavior? Does it have adverse physiological and psychological effects? ...

Reducere. DescriptionCustomer Service for Healthcare Professionals is written specifically for students, interns and employees who are in the healthcare fiel...

Most personal development books focus on logic, willpower, and discipline. But we already know losing weight means eating less and building stronge...

Reducere. What if you could guarantee your customers an amazing experience, and then deliver on that promise every time?The Guaranteed Customer Experience tu...

Reducere. Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Reducere. DescriptionReinforce your customer service skills The best customer service professionals know it takes consistent focus to serve customers at the ...

Customer Relationship Management (CRM) systems are a growing topic among small and medium-sized enterprises, entrepreneurs, and solopreneurs, and i...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Reducere. LEVERAGE YOUR MOST POWERFUL TRADING ASSET: YOUR PERSONALITY The Mental Edge in Trading explains the critical link between successful trading and pe...

Discover how to overcome money stress, make smarter money moves, and find financial freedom with this life-changing interactive guide Most adults t...

From the New York Times bestselling author, this guide to healthy living features the latest science and research and a Mediterranean diet-inspired...

Reducere. Contributor(s): Author: Jeffrey ShawThe fastest, easiest, and most profitable way to have a successful business is to work with your ideal customer...

God designed us to have emotions, but he doesn't want us to be controlled by them! In this Bible study, readers will learn how to master their emot...

Reducere. Whether you want to get a job as a flight attendant, a customer service agent, holiday rep, hairdresser, or tour guide, this book will guide you th...

Reducere. Learn how to better manage your weight by combining the naturally balanced DASH diet with simple but effective lifestyle changes. Featuring a full ...

Who needs investors? More than two generations ago, the venture capital community - VCs, business angels, incubators and others - convinced the ent...

Reducere. Discover the best way to Master Your Emotions and develop true Emotional Intelligence Are you tired of letting your emotions get the better of you?...

Reducere. Are you sick and tired of having to apologize for overreacting and for unintentionally hurting those you care about?Would you like to learn how to ...

Reducere. Figuring out your next move after transitioning out of the military should start before your last day. Prepare yourself emotionally and professiona...

Jeff Lawson, developer turned CEO of Twilio (one of Bloomberg Businessweek's Top 50 Companies to Watch in 2021), creates a new playbook for unleash...

Reducere. This book teaches the basics of budgeting that should have been taught to us all in schools. It also touches on the topic of investing your money t...

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Publisher: Harvard Business Review PressAuthor(s): Jeff WeirensNumber of pages: 416Publication date: 2022Dimensions: 240 x 165 x 39Cover type: Hard...

Reducere. Are you a Sensitive Striver? Learn how to get out of your own way and rediscover your sensitivity as a superpower. Highly sensitive and high perfor...

Plenty of books have been written on startups, but not much has been written about what happens next, when you want to scale and move your business...

Reducere. The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seaso...

Expert guidance on how to grow innovation and optimize already-successful areas of established organizations Transforming Legacy Organizations prov...

Reducere. Bull routinely impressed his family, friends, and teachers with his ability to control his emotions and anger. He was always upbeat and looked at t...

DescriptionEngaging, practical, and immediately useful for any business and its messengers on how to talk about their business and connect with the...

Reducere. Contributor(s): Author: Margaret SchmittDo you have high blood pressure? Do you want to find a solution to it? Do you want to do it without medicat...

DescriptionAdvance praise for Service Innovation: "To the CEOs of all service companies I deal with: READ THIS BOOK " -- Dave Wascha, senior direct...

The Definitive Guide is a practical guide to the real world of Business Cases. Its focus are the necessities of building actual Business Cases, yet...

Reducere. TURN YOUR BUSINESS INTO A VEHICLE TO REACH YOUR IDEAL LIFEDo you own a business that isn't living up to its potential? Are you feeling frustrated b...

Reducere. DescriptionAre you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you'...

Reducere. Contributor(s): Author: Ann Marie GorczycaCULTURECustomers will never love your dental practice until your team members love it first. A winning cu...