Services Marketing: Integrating Customer Service Across the Firm 4e. 4 ed, Paperback - Dwayne Gremler

Publisher: McGraw-HillAuthor(s): Dwayne GremlerPublication date: 2020Dimensions: 197 x 261 x 25Cover type: Paperback / softbackRedescopera farmecul...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Publisher: McGraw-HillAuthor(s): David HillierPublication date: 2021Dimensions: 196 x 261 x 35Cover type: Paperback / softbackRedescopera farmecul ...

This book offers a systemic approach to the integration of Marketing and Supply Chain Management. It examines the strategic connections between sup...

Publisher: Open University PressAuthor(s): WILLIGPublication date: 2021Dimensions: 190 x 244 x 19Cover type: Paperback / softbackRedescopera farmec...

"The authors have the uncommon knack of taking the complex and explaining it in a clear, compelling way. I recommend it if you want to learn the pr...

Publisher: Open University PressAuthor(s): Paul BennettPublication date: 2021Dimensions: 173 x 240 x 32Cover type: Paperback / softbackRedescopera ...

Reducere. "Mitche Graf hits a 'GRAND SLAM' in defining his revolutionary 6-Star Service Manifesto. Customer service has hit an all-time low, but his approach...

Publisher: Page Two Books, Inc.Author(s): Brent KeltnerNumber of pages: 416Publication date: 2022Dimensions: 151 x 223 x 36Cover type: HardbackRede...

Publisher: McGraw-Hill EducationAuthor(s): Robert LucasIllustration(s): 95 Illustrations, unspecifiedNumber of pages: 496Publication date: 2022Dime...

DescriptionAdvance praise for Service Innovation: "To the CEOs of all service companies I deal with: READ THIS BOOK " -- Dave Wascha, senior direct...

Reducere. A Practical Guide to Airline Customer Service is written for airline executives and undergraduate students who are preparing for a career in the ai...

Publisher: Customer Service GlobalAuthor(s): Stephanie E. EdwardsIllustration(s): 30 cartoons; 30 cartoonsNumber of pages: 200Collection: Customer ...

Publisher: Pearson Education LimitedAuthor(s): Jean-Claude UsunierNumber of pages: 496Publication date: 2012Dimensions: 242 x 185 x 25Cover type: P...

Publisher: Pearson Education LimitedAuthor(s): Elaine HarrisNumber of pages: 200Publication date: 2013Dimensions: 279 x 216 x 11Cover type: Paperba...

Publisher: Pearson Education LimitedAuthor(s): Muhammad RashidNumber of pages: 1032Publication date: 2013Dimensions: 231 x 183 x 46Cover type: Pape...

Includes bibliographical references and index.

DescriptionThe heyday of the classic sales force is over. Customers lead mobile and online lives, and successful companies use disruptive concepts ...

Providing great customer service in healthcare is an ongoing challenge. This short book is a terrific guide to customer service essentials for fron...

Evidence-based Practice across the Health Professions is a contemporary guide to modern evidence-based practice. Fully revised and updated, it cont...

Reducere. DescriptionAre you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you'...

This book offers K-5 classroom teachers a new way to integrate music throughout the elementary curriculum. It contains detailed, practical ideas an...

Reducere. Contributor(s): Author: Philip M. PriceWith: Natalie J. HarrisonLooking at Logistics is a fresh and exciting first look at logistics and supply cha...

Reducere. Contributor(s): Author: Joseph W. CarvinForeword by: Charles JenkinsPublix Super Markets has been the top-ranked supermarket on Fortune Magazine's ...

Reducere. The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seaso...

Reducere. DescriptionCustomer Service for Healthcare Professionals is written specifically for students, interns and employees who are in the healthcare fiel...

Reducere. Contributor(s): Author: Dr Dawn Iacobucci(*Update: Issues re layout have been addressed, and syntax is included for SAS and SPSS.) Increasingly, ma...

Reducere. Whether you want to get a job as a flight attendant, a customer service agent, holiday rep, hairdresser, or tour guide, this book will guide you th...

Integrating the Web into Everyday Library Services: A Practical Guide for Librarians is designed to introduce the reader to advanced online researc...

Professional service firms differ from other business enterprises in two distinct ways: first they provide highly customised services thus cannot a...

Reducere. Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed n...

Reducere. Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, ...

Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many peopl...

Reducere. From the author of the bestselling The Regis Touch, a simple process for building the crucial relationships that help a company dominate--and own--...