Customer Understanding: Three Ways to Put the "Customer" in Customer Experience (and at the Heart of Your Business), Paperback - Annette Franz

Reducere. Struggling to ensure that the customer is at the center of all your business does?This book is your guide to putting the "customer" in customer exp...

Reducere. Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Reducere. DescriptionAre you looking to start or grow a customer success team? Customer success is no longer just for companies with large teams and resource...

Reducere. DescriptionThis is said to be the 'Age of the Customer' where business battles will be won through differentiated customer experience.There is a hu...

Reducere. DescriptionHow do you hire the best support team? What's the best use of social media for support and service? Should we apologize for the inconven...

SHORTLISTED: Business Book Awards 2019 - Sales and Marketing Category Virtually all consumer-facing businesses talk about putting the customer firs...

Reducere. In today's competitive business climate, you can't just satisfy your customers. You have to be better than that, giving them experiences that they ...

Refocus on the customer to outstrip your competition and increase profitability, with invaluable insight into the direct correlation between custom...

Reducere. How to capture customers by learning to think the way they do The most common complaint Bill Stinnett hears from his corporate clients is that woul...

Reducere. Greatness is the ability to unleash the best version of yourself, your team, and your organization.Ever since the dawn of civilization, greatness h...

Reducere. Start leveraging the most under-utilised and powerful human resource in business today--Customer Empathy.Global performance reports show that curre...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

DescriptionAccelerate sales and improve customer experience Every day, most working professionals entrust their most important messages to a form o...

Reducere. Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Bridget Brennan, CEO of Female Factor, shows readers how to beat competitors and grow overall market share by applying the fundamentals of creating...

Reducere. What if you could guarantee your customers an amazing experience, and then deliver on that promise every time?The Guaranteed Customer Experience tu...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

DescriptionEngaging, practical, and immediately useful for any business and its messengers on how to talk about their business and connect with the...

Based on in-depth interviews and stories from leaders of some of the leading organisations in the world, including easyJet, DBS, Handelsbanken, O2,...

DescriptionIs your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make yo...

Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many peopl...

Reducere. DescriptionThe Journey to WOW delivers deep and unique insights into creating fierce customer loyalty, and transforming an organization's culture i...

How to become Customer Driven Customer service is the competitive business battleground of the twenty-first century. This book is a hands-on guide ...

The three conversations B2B sale pros must have with customers to control every step of long lead buying cycle The most successful salespeople unde...

For any company, defining the most efficient marketing concept to create a competitive customer experience (CX) is vital for sustained development....

Apply the lessons from the world's most elite organizations and make customer excellence a habit by creating frictionless and authentic human conne...

Reducere. DescriptionThe customer experience revolution has begun Businesses that provide an extraordinary customer experience are more profitable and sustai...

Three customer experience experts provide executives and senior managers with cost-effective, sustainable methods for creating a superior customer ...

DescriptionUnderstand Consumer Psychology to Drive Profits and Growth Want to know exactly what's driving your customer's behavior? NOW YOU CAN The...

Reducere. The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seaso...

Contributor(s): Author: Paul HagueAuthor: Nicholas HagueB2B Customer Experience shows readers how to deliver the very best customer experience (oft...

The approach proposed in this book is based on the Lean Startup approach, according to an extended vision that combines Design Thinking and Growth ...

"With a new preface by the authors"--CIP request view.

Lead your organization with a customer experience vision that captures the voice of the customer and empowers employees to improve how they develop...

The Average is Always Wrong is a completely pragmatic and hands-on guide to harnessing data to transform your business for the better.

Discover how to create exceptional customer service and a superior customer experience, learning from the greatest companies of our time.

If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because tech...

Reducere. Contributor(s): Author: Joseph W. CarvinForeword by: Charles JenkinsPublix Super Markets has been the top-ranked supermarket on Fortune Magazine's ...

Who needs investors? More than two generations ago, the venture capital community - VCs, business angels, incubators and others - convinced the ent...

Reducere. Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

How can you guarantee that your company delivers great service, has a great culture, and still manages to stay profitable? You need to follow certa...

Reducere. 24 international CX professionals share their current best-thinking, strategies and insights for achieving impact and visibility using world-class,...

Reducere. The name of the game in business is to deliver an exceptional customer experience to consumers and clients. But if a company's employee experience ...

Reducere. When it comes to customer experience, Don Peppers is one of the world's most respected authorities. Over the last twenty years he and co-author Mar...

A Wall Street Journal bestsellerWhy are Mercedes-Benz customers so loyal and passionate? Because the people at Mercedes-Benz are Driven to Delight ...

Gain, engage, and retain customers with positive experiences A positive customer experience is absolutely essential to keeping your business releva...

Reducere. DescriptionReinforce your customer service skills The best customer service professionals know it takes consistent focus to serve customers at the ...

Reducere. DescriptionHow did global gaming company Electronic Arts go from being named "Worst Company in America" to clearing a billion dollars in profit? Th...

Reducere. DescriptionCustomer Service for Healthcare Professionals is written specifically for students, interns and employees who are in the healthcare fiel...

Publisher: McGraw-Hill EducationAuthor(s): Gayathri PallailNumber of pages: 288Publication date: 2022Dimensions: 162 x 237 x 31Cover type: Hardback...