The Customer Experience Revolution: How Companies Like Apple, Amazon, and Starbucks Have Changed Business Forever, Hardcover - Jeofrey Bean

Reducere. DescriptionThe customer experience revolution has begun Businesses that provide an extraordinary customer experience are more profitable and sustai...

Reducere. Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

DescriptionAccelerate sales and improve customer experience Every day, most working professionals entrust their most important messages to a form o...

Reducere. In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company's future: "Wou...

Reducere. Struggling to ensure that the customer is at the center of all your business does?This book is your guide to putting the "customer" in customer exp...

Bridget Brennan, CEO of Female Factor, shows readers how to beat competitors and grow overall market share by applying the fundamentals of creating...

Reducere. DescriptionHow do you hire the best support team? What's the best use of social media for support and service? Should we apologize for the inconven...

Reducere. From the Financial Times's global finance correspondent, the incredible true story of the iconoclastic geeks who defied conventional wisdom and end...

DescriptionIs your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make yo...

The story of how you can compete with Amazon's enormous success - and win.

The story of how you can compete with Amazon's enormous success - and win.

Reducere. Desi s-a scris mult despre Cei Patru in ultimele doua decenii, nimeni nu le-a surprins puterea si succesul uluitor la fel de bine ca Scott Galloway...

Reducere. The story of how you can compete with Amazon's enormous success - and win.

An "illuminating, lucid, and finely detailed" (The Washington Post) look at Amazon's world-dominating business model, the current competitors eithe...

DescriptionOver the past two million years that human species have inhabited the Planet Earth they have distinguished themselves by their ability t...

For any company, defining the most efficient marketing concept to create a competitive customer experience (CX) is vital for sustained development....

London's East Enders are known for being a tough, humorous and lively lot. The old East End communities were gone forever. Told by the residents th...

Rangers began the year in the doldrums - and stayed there for a good few months, struggling to make fifth spot in the league. That was until Graeme...

Reducere. Emergent innovative financial technologies are profoundly changing the way in which we spend, move and manage our money, unlike ever before, and tr...

Reducere. Nearly a century after his final major league appearance, Christy Mathewson is still considered one of the greatest right-handed pitchers in the hi...

Reducere. DescriptionFrom the celebrated creator of Red and Lulu comes the story of a brave little doe who meets Santa and changes Christmas forever. Dasher ...

Award NameAxiom Business Book AwardsAward categoryBusiness CommentaryMuch in the same vein as DELIVERING HAPPINESS, LOOPTAIL combines both Bruce Po...

Reducere. When it comes to customer experience, Don Peppers is one of the world's most respected authorities. Over the last twenty years he and co-author Mar...

Refocus on the customer to outstrip your competition and increase profitability, with invaluable insight into the direct correlation between custom...

"From front offices to college campuses, Jake Fischer takes you on an engrossing tour of the NBA in its latest golden age, when some of the most ca...

DescriptionSerial entrepreneurs David Kidder and Christina Wallace reveal their revolutionary playbook for igniting growth inside established compa...

Reducere. Amazon FBA has grown significantly over the past few years. There is a reason why so many people have jumped on board.Amazon is a multi-billion dol...

Reducere. In the 1960s and 1970s, America experienced a sports revolution. New professional sports franchises and leagues were established, new stadiums were...

"With a new preface by the authors"--CIP request view.

Reducere. The future of work is already here, and what this future looks like must be a pressing concern for the current generation of leaders in both the pr...

Reducere. Re-focus your business plan and achieve the success your business deserves Business owners, and their teams, often lose their way in the midst of t...

Reducere. Al Dunlap is an original: an outspoken, irascible executive with an incredible track record of injecting new life into tired companies. The busines...

Biomimicry, the practice of observing then mimicking nature's strategies to solve business challenges, offers a path to healthy profit while workin...

Revised and updated edition of Christian Wolmar's classic history of the London Underground, with a new chapter on Crossrail. 'I can think of few b...

Publisher: John Wiley & Sons IncAuthor(s): D QuickNumber of pages: 240Publication date: 2022Dimensions: 161 x 238 x 26Cover type: HardbackRedescope...

In 2014, Chinese e-commerce giant Alibaba raised $25 billion in the world's biggest ever initial public offering. Since then, investors have ponder...

Strong competitive pressure and a dynamic market mean multinational companies in China must innovate with extraordinary pace. Environmental sustain...

Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many peopl...

Lead your organization with a customer experience vision that captures the voice of the customer and empowers employees to improve how they develop...

Reducere. DescriptionThis is said to be the 'Age of the Customer' where business battles will be won through differentiated customer experience.There is a hu...

Reducere. Using the ways of the best moneymakers to invest wisely "An intelligent and thoughtful guide."--BusinessWeek ." . . a welcome addition to the books...