Not My Circus, Not My Monkeys: Why the Path to Transformational Customer Experience Runs Through Employee Experience, Hardcover - Lance Gibbs

Reducere. The name of the game in business is to deliver an exceptional customer experience to consumers and clients. But if a company's employee experience ...

Reducere. Employees - a company's most valuable and most important resourceThe employee experience (EX) and customer experience (CX) are interconnected. By l...

DescriptionIs your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make yo...

Reducere. DescriptionThe Journey to WOW delivers deep and unique insights into creating fierce customer loyalty, and transforming an organization's culture i...

Reducere. DescriptionThis is said to be the 'Age of the Customer' where business battles will be won through differentiated customer experience.There is a hu...

Reducere. Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Reducere. When it comes to customer experience, Don Peppers is one of the world's most respected authorities. Over the last twenty years he and co-author Mar...

Contributor(s): Author: Paul HagueAuthor: Nicholas HagueB2B Customer Experience shows readers how to deliver the very best customer experience (oft...

Publisher: McGraw-Hill EducationAuthor(s): Gayathri PallailNumber of pages: 288Publication date: 2022Dimensions: 162 x 237 x 31Cover type: Hardback...

Reducere. DescriptionHow do you hire the best support team? What's the best use of social media for support and service? Should we apologize for the inconven...

Reducere. Struggling to ensure that the customer is at the center of all your business does?This book is your guide to putting the "customer" in customer exp...

A Wall Street Journal bestsellerWhy are Mercedes-Benz customers so loyal and passionate? Because the people at Mercedes-Benz are Driven to Delight ...

Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many peopl...

Reducere. How H lio Oiticica led Brazilian art's transition from abstract art to performable sculptureOne of the most radical and joyful artists of the 20th ...

The hilarious sequel to The Green-eyed Monster in a Maltese Suit A story of ADVENTURE and BROTHERLY LOVE Feel the SIGHTS AND SOUNDS of the LA Count...

Refocus on the customer to outstrip your competition and increase profitability, with invaluable insight into the direct correlation between custom...

Microlearning - training delivered in short bursts - can provide the just-in-time learning employees need. Microlearning to Boost the Employee Expe...

Three customer experience experts provide executives and senior managers with cost-effective, sustainable methods for creating a superior customer ...

Part memoir, part biography, part book about creative writing and what really makes a novel, and also a brave book about failure, This Is Not A Boo...

Reducere. Come and meet the story of Andrew, a very happy boy, who loves to play, jump and have fun, like all boys.Andrew spoke normally at home, but when he...

Reducere. My Journey Through Life critically records and celebrates the life of Chief Sir Prof. Alexander D. Wozuzu Acholonu's earliest beginnings through hi...

Written from a deep understanding of Toltec techniques this book shows in a heartfelt and resonant way what a spiritual path can give you.Publisher...

Reducere. In today's competitive business climate, you can't just satisfy your customers. You have to be better than that, giving them experiences that they ...

Reducere. Job Knox, a Scottish Minister, theologian, and writer who was also at the center of the reformation of his country was known for his fervency in pr...

Two books in one in a flip dos- -dos format: The story of Aleksandar Hemon's parents' immigration from Sarajevo to Canada and a book of short memor...

Reducere. The moment you shift your focus from engagement to your employee experience, you are able to create a best-in-class culture. You keep hearing how e...

The latest instalment in the hugely popular }That's Not My...{ series which has sold over a million copies worldwide. Tying in with the recent surg...

Illustrated in Rachel Wells' typical, bold style, this is the latest title in the bestselling }Touchy-Feely{ board book series. Simple repetitive t...

Latest title in the award-winning touchy-feely series of board books for the very young. As well as the friendly hedgehogs, there is a little white...

A super sweet, touchy-feely book, just right for parents to share with babies and toddlers. The furry textures are a delight to touch and even very...

A fun new title to the }That's Not My...{ series, babies and toddlers will love turning the pages and touching the textured patches as they try to ...

This series features bright pictures with patches of different textures which are designed to develop sensory and language awareness. Babies and to...

New in the ever-popular }That's Not My...{ series, this is a delightfully touchy-feely book with a simple, repetitive text. Includes bright, colour...

Reducere. What if you could guarantee your customers an amazing experience, and then deliver on that promise every time?The Guaranteed Customer Experience tu...

Reducere. "I miss the old Joey." Sophia's older brother Joey has changed. Sophia is confused and angry when he begins acting differently - missing family eve...

For any company, defining the most efficient marketing concept to create a competitive customer experience (CX) is vital for sustained development....

Reducere. DescriptionAll of us get to this place of being morbidly obese for different reasons: emotional eating when we're upset, sad or emotional, and even...

Latest titles in this award-winning series for babies. They combine bright, colourful illustrations with a variety of different textures to touch a...

Babies and toddlers must seek out their missing angel across textured pages, with a white mouse to spot on every turn. Ideal for developing visual ...