The Guaranteed Customer Experience: How to Win Customers by Keeping Your Promises, Paperback - Jeff Toister

Reducere. What if you could guarantee your customers an amazing experience, and then deliver on that promise every time?The Guaranteed Customer Experience tu...

Reducere. Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, ...

Reducere. DescriptionReinforce your customer service skills The best customer service professionals know it takes consistent focus to serve customers at the ...

Reducere. DescriptionAre you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you'...

DescriptionIs your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make yo...

Reducere. How to capture customers by learning to think the way they do The most common complaint Bill Stinnett hears from his corporate clients is that woul...

Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to...

Reducere. DescriptionHow do you hire the best support team? What's the best use of social media for support and service? Should we apologize for the inconven...

Three customer experience experts provide executives and senior managers with cost-effective, sustainable methods for creating a superior customer ...

Reducere. Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Reducere. In today's competitive business climate, you can't just satisfy your customers. You have to be better than that, giving them experiences that they ...

Discover how to create exceptional customer service and a superior customer experience, learning from the greatest companies of our time.

Reducere. Competition is tougher than ever these days and competing on price or product just doesn't work as well anymore. So how can companies stand out in ...

Land your next customer with total confidence you'll keep them for the long-term. Keep Your Customers shares a fresh perspective on the old problem...

Reducere. Struggling to ensure that the customer is at the center of all your business does?This book is your guide to putting the "customer" in customer exp...

DescriptionIn this groundbreaking book, Bill Price and David Jaffe offer anew, game-changing approach, showing how managers are taking thewrong pat...

Customer Relationship Management (CRM) systems are a growing topic among small and medium-sized enterprises, entrepreneurs, and solopreneurs, and i...

Reducere. "A powerhouse, a classic."--James B. Patterson*, bestselling novelist and former Chairman and Creative Director of J. Walter Thompson, U.S.A., Inc....

Lead your organization with a customer experience vision that captures the voice of the customer and empowers employees to improve how they develop...

Refocus on the customer to outstrip your competition and increase profitability, with invaluable insight into the direct correlation between custom...

Reducere. DescriptionAre you looking to start or grow a customer success team? Customer success is no longer just for companies with large teams and resource...

One of FORTUNE Magazine's Top 5 Business Book Must-Reads How do you cut through the noise, commotion, and bad information that is right now clutter...

Reducere. Jeff Cox displayed his remarkable gift for translating complex theories into entertaining stories as the coauthor of Zapp and The Goal. Now, in col...

Reducere. The hyper-practical and controversial guide to selling more marketing funnels to customers, charging higher prices and justifying a five figure pri...

Our two organizations, Northern Telecom Europe Limited and Oracle Corporation UK Limited, share a number of things in common. Their book provides a...

Customers are not "on" the agenda. They ARE the agenda. Top consultant Stephen Hewett shows how to put Customer-Centricity at the heart of everythi...

Reducere. So, what is your chance of winning the Fantasy 5 lottery Jackpot? ("IF YOU CAN SEE IT YOU CAN ACHIEVE IT") If You are reading this book than I'm 10...

Reducere. ("IF YOU CAN SEE IT YOU CAN ACHIEVE IT") If You are reading this book than I'm 100% pretty sure that you have been constantly mistreated, disrespec...

Reducere. CX Trinity explores three key facets of customer experience (CX): how we talk to customers, the content we provide to them, and the contexts in whi...

DescriptionEach of us sees more than 5, 000 marketing messages every day. In such a crowded marketplace, brands are scrambling to find new ways to ...

Jeff Lawson, developer turned CEO of Twilio (one of Bloomberg Businessweek's Top 50 Companies to Watch in 2021), creates a new playbook for unleash...

Reducere. DescriptionThis is said to be the 'Age of the Customer' where business battles will be won through differentiated customer experience.There is a hu...

Attract and engage the attention of today's fickle consumer by understanding the shopper brain and adapting your strategies to focus on consumer ne...

Reducere. ("IF YOU CAN SEE IT YOU CAN ACHIEVE IT") If You are reading this book than I'm 100% pretty sure that you have been constantly mistreated, disrespec...

Research Shows Organizations That Focus on Employee Experience Far Outperform Those That Don't Recently a new type of organization has emerged, one...

Physical retail isn't dead--but boring retail is Remarkable Retail equips the savvy retailer with eight essential strategies to bounce back from th...

DescriptionAccelerate sales and improve customer experience Every day, most working professionals entrust their most important messages to a form o...

Bridget Brennan, CEO of Female Factor, shows readers how to beat competitors and grow overall market share by applying the fundamentals of creating...

Who needs investors? More than two generations ago, the venture capital community - VCs, business angels, incubators and others - convinced the ent...

"A well-written first step into the often times misunderstood business of communicating." - BooklistPublisher: University Press of AmericaAuthor(s)...

Reducere. Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Great companies don t just depend on strategies they depend on people. The more great people on your team, the more successful your organization wi...

Reducere. DescriptionNewly expanded edition. A real-world, plain-language how-to guide for delivering amazing customer service to customers and end-users. No...

Reducere. Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

How do you develop products that people will actually use and buy? This practical guide shows you how to validate product and company ideas through...

Customers consider many crucial factors, even subconsciously, when purchasing a product or engaging a service provider, consequently building a sen...