Customer Experience Management: How to Design, Integrate, Measure and Lead, Paperback - Nihat Tavsan

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Reducere. Start leveraging the most under-utilised and powerful human resource in business today--Customer Empathy.Global performance reports show that curre...

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Reducere. DescriptionThis is said to be the 'Age of the Customer' where business battles will be won through differentiated customer experience.There is a hu...

Refocus on the customer to outstrip your competition and increase profitability, with invaluable insight into the direct correlation between custom...

DescriptionIs your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make yo...

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Establish a resilient and complete approach to the different types of supply chain risk, including cyber-crime and climate change, using this guide.

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Lead your organization with a customer experience vision that captures the voice of the customer and empowers employees to improve how they develop...

Reducere. When it comes to customer experience, Don Peppers is one of the world's most respected authorities. Over the last twenty years he and co-author Mar...

Reducere. CRM first entered the business vocabulary in the early 90's; initially as a systems driven technical solution. It has since escalated in importance...

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This book outlines innovative processes used to research, conceive and develop innovations in the Customer eXperience (CX) space for both large and...

Reducere. Struggling to ensure that the customer is at the center of all your business does?This book is your guide to putting the "customer" in customer exp...

Publisher: APressAuthor(s): Andrea PicchiIllustration(s): 117 Illustrations, color; 44 Illustrations, black and white; XXXIII, 466 p. 161 illus., 1...

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A Cost Based Approach to Project Management: Planning and Controlling Construction Project Costs introduces early-career architects, construction m...

Bridget Brennan, CEO of Female Factor, shows readers how to beat competitors and grow overall market share by applying the fundamentals of creating...

From France to California, from journalism to real estate, from sales associate to founder, executive vice-president, general manager, CEO, or pres...

DescriptionDevelop a winning customer experience in the digital world Luxury consumers are changing - they come from all over the world, they are y...

Contributor(s): Author: Paul HagueAuthor: Nicholas HagueB2B Customer Experience shows readers how to deliver the very best customer experience (oft...

Global machining competitiveness has evolved to the level that requires a holistic approach to management and technology implementation. Connectivi...

The three conversations B2B sale pros must have with customers to control every step of long lead buying cycle The most successful salespeople unde...

SHORTLISTED: Business Book Awards 2019 - Sales and Marketing Category Virtually all consumer-facing businesses talk about putting the customer firs...

DescriptionAccelerate sales and improve customer experience Every day, most working professionals entrust their most important messages to a form o...

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Reducere. This book will help you become a better product leader. Benefitting from Roman Pichler's extensive experience, you will learn how to align stakehol...

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Reducere. DescriptionAre you looking to start or grow a customer success team? Customer success is no longer just for companies with large teams and resource...

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