The Lean Approach to Digital Transformation. From Customer to Code and from Code to Customer, Paperback - Yves Caseau

The approach proposed in this book is based on the Lean Startup approach, according to an extended vision that combines Design Thinking and Growth ...

Compete in the digital world with pragmatic strategies for success Digital Sense provides a complete playbook for organizations seeking a more enga...

Reducere. DescriptionAre you looking to start or grow a customer success team? Customer success is no longer just for companies with large teams and resource...

Reducere. DescriptionThis is said to be the 'Age of the Customer' where business battles will be won through differentiated customer experience.There is a hu...

In this insightful new text, Cristina Ziliani and Marco Ieva trace the evolution of thinking and practice in loyalty management. From trading stamp...

DescriptionAdvance praise for Service Innovation: "To the CEOs of all service companies I deal with: READ THIS BOOK " -- Dave Wascha, senior direct...

Reducere. A Practical Guide to Airline Customer Service is written for airline executives and undergraduate students who are preparing for a career in the ai...

Reducere. Struggling to ensure that the customer is at the center of all your business does?This book is your guide to putting the "customer" in customer exp...

The missing manual on how to apply Lean Startup to build products that customers love The Lean Product Playbook is a practical guide to building pr...

Based on in-depth interviews and stories from leaders of some of the leading organisations in the world, including easyJet, DBS, Handelsbanken, O2,...

Refocus on the customer to outstrip your competition and increase profitability, with invaluable insight into the direct correlation between custom...

Reducere. The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seaso...

How to become Customer Driven Customer service is the competitive business battleground of the twenty-first century. This book is a hands-on guide ...

Two top specialists in profitable growth and innovative customer-supplier relationships show companies of all sizes how to compete with the tech gi...

Reducere. DescriptionHow do you hire the best support team? What's the best use of social media for support and service? Should we apologize for the inconven...

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Reducere. "Digitizing the Customer Journey: Using the Latest Digital Technologies to Support Growth, Efficiency and Delight Customers Throughout the Customer...

Publisher: John Wiley and Sons LtdAuthor(s): DL ToppingNumber of pages: 368Publication date: 2022Dimensions: 180 x 255 x 22Cover type: Paperback / ...

DescriptionIn this groundbreaking book, Bill Price and David Jaffe offer anew, game-changing approach, showing how managers are taking thewrong pat...

Reducere. Contributor(s): Author: Kati L. KleberNursing isn't a career; it's a calling. Learning how to be a great nurse at the bedside while maintaining you...

SHORTLISTED: Business Book Awards 2019 - Sales and Marketing Category Virtually all consumer-facing businesses talk about putting the customer firs...

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Reducere. How to capture customers by learning to think the way they do The most common complaint Bill Stinnett hears from his corporate clients is that woul...

Reducere. DescriptionThe Journey to WOW delivers deep and unique insights into creating fierce customer loyalty, and transforming an organization's culture i...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

DescriptionThe heyday of the classic sales force is over. Customers lead mobile and online lives, and successful companies use disruptive concepts ...

Reducere. Contributor(s): Author: Brant CooperAuthor: Patrick Vlaskovits"This is a must read for all startups and stakeholders." - Steve Blank, author of The...

Highlighting the skills and considerations needed to manage products, Virginia Grose introduces key processes such as product development, the supp...

Reducere. DescriptionHow did global gaming company Electronic Arts go from being named "Worst Company in America" to clearing a billion dollars in profit? Th...

DescriptionPearl and Pascal take their coding adventures to the amusement park in this follow-up picture book from our Girls Who Code program Pearl...

Reducere. A 65-year-old patient arrives at the Emergency Department with stroke symptoms that began 45 minutes ago. You are called STAT Acute stroke manageme...

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Dan Brown's The Da Vinci Code was a hugely successful novel that was translated into over forty different languages and earned Brown many millions ...

Reducere. This book contains the blueprint for every man to find the EDGE in his life. Raul Villacis believes that every man's birthright is to be a king, bu...

Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many peopl...

Publisher: Dorling Kindersley LtdAuthor(s): DKNumber of pages: 376Publication date: 2022Dimensions: 256 x 215 x 27Cover type: Paperback / softbackR...

The essential Guide to the Sentencing Code providing expert commentary on the scope, extent, and effects of the Sentencing Act 2020 with practical ...

When we eat may be as important as what we eat. Like most people, you probably wake up, get hungry for meals and doze off in bed around the same ti...

The first notes of jazz hit Cape Cod in the very early days of the genre. Bournehurst-on-the-Canal hosted top bands, and emerging swing era dancers...

Fuel your business' transition into the digital age with this insightful and comprehensive resource Digital Business Transformation: How Establishe...

Tell your story and show it with data, using free and easy-to-learn tools on the web. This introductory book teaches you how to design interactive ...