B2B Customer Experience: A Practical Guide to Delivering Exceptional CX, Paperback - Paul Hague

Contributor(s): Author: Paul HagueAuthor: Nicholas HagueB2B Customer Experience shows readers how to deliver the very best customer experience (oft...

Delivers the essential practical skills needed by successful consultants from novice to practitioner level, irrespective of their specialist area. ...

21st Century Corporate Citizenship is a practical guide to building a successful business in the modern day. It is a book about leveraging all the ...

Three customer experience experts provide executives and senior managers with cost-effective, sustainable methods for creating a superior customer ...

Reducere. A guide to shamanic practices for those seeking to develop psychic powers. - Contains 19 practical exercises based on shamanic practices from aroun...

This is the comprehensive guide to delivering personalisation in health and social care using person centred approaches. It covers what personalisa...

A Wall Street Journal bestsellerWhy are Mercedes-Benz customers so loyal and passionate? Because the people at Mercedes-Benz are Driven to Delight ...

Reducere. AVAILABLE RIGHT NOW, NO DELAYS - 22 international CX professionals share their current best-thinking, strategies and insights for achieving impact ...

Reducere. CX Trinity explores three key facets of customer experience (CX): how we talk to customers, the content we provide to them, and the contexts in whi...

Reducere. Eye tracking is a widely used research method, but there are many questions and misconceptions about how to effectively apply it. Eye Tracking the ...

A practical resource for a range of carers and practitioners working with children who experienced trauma. It aims to highlight their characteristi...

Reducere. 2012 International Book Awards Gold Medal Winner in the "Relationships" category 2012 Living Now Awards Silver Medal Winner in the "Relationships/M...

If you've ever heard the damaging message that feeling far from God is your own choice or the result of sin in your life, therapist Krispin Mayfiel...

SHORTLISTED: Business Book Awards 2019 - Sales and Marketing Category Virtually all consumer-facing businesses talk about putting the customer firs...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

This book will help English teachers to address the challenges and opportunities in creating a powerful, knowledge-rich curriculum, which draws on ...

Reducere. DescriptionThe bestselling guide for school leaders--updated in a new edition Data-driven instruction is the philosophy that schools should focus o...

Discover how to create exceptional customer service and a superior customer experience, learning from the greatest companies of our time.

Reducere. Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Reducere. DescriptionThis is said to be the 'Age of the Customer' where business battles will be won through differentiated customer experience.There is a hu...

Highlighting the skills and considerations needed to manage products, Virginia Grose introduces key processes such as product development, the supp...

Reducere. The Racial Revolution of 2020 pushed anti-racism to the forefront of the global conversation. For the first time in history, many companies have ha...

Refocus on the customer to outstrip your competition and increase profitability, with invaluable insight into the direct correlation between custom...

DescriptionYou won't find a lot of pontificating over Aristotelian theory in this book. What you will find is straightforward, practical guidance t...

Develop your market research skills with this bestselling guide that explains how to utilize market research tools and methods effectively to obtai...

Reducere. Struggling to ensure that the customer is at the center of all your business does?This book is your guide to putting the "customer" in customer exp...

Reducere. DescriptionHow do you hire the best support team? What's the best use of social media for support and service? Should we apologize for the inconven...

DescriptionIs your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make yo...

Publisher: Pearson Education LimitedAuthor(s): Paul HardingNumber of pages: 792Collection: The Mastering SeriesPublication date: 2011Dimensions: 23...

When our students enter middle and high school, the saying goes that they stop learning to read and start reading to learn. Then why is literacy st...

Reducere. A Practical Guide to Airline Customer Service is written for airline executives and undergraduate students who are preparing for a career in the ai...

Reducere. Business frameworks sit at the heart of every successful business. They add structure and clarity to business problems and can help practitioners o...