Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way, Hardcover - Joseph Michelli

A Wall Street Journal bestsellerWhy are Mercedes-Benz customers so loyal and passionate? Because the people at Mercedes-Benz are Driven to Delight ...

Reducere. Contributor(s): Author: Joseph MichelliTHE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER"Like any business, a hospital must be true to its c...

Contributor(s): Author: Paul HagueAuthor: Nicholas HagueB2B Customer Experience shows readers how to deliver the very best customer experience (oft...

Reducere. DescriptionThis is said to be the 'Age of the Customer' where business battles will be won through differentiated customer experience.There is a hu...

Description"You don't simply decide to buy an S-Class: it comes to you when fate has ordained that your life should take that course. The door clos...

Three customer experience experts provide executives and senior managers with cost-effective, sustainable methods for creating a superior customer ...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many peopl...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Discover how to create exceptional customer service and a superior customer experience, learning from the greatest companies of our time.

How to become Customer Driven Customer service is the competitive business battleground of the twenty-first century. This book is a hands-on guide ...

Reducere. Contributor(s): Author: Jacob StollerAs organizations strive to do more with less, many are turning to Lean methodology, which is based on the same...

Reducere. In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company's future: "Wou...

Reducere. 2019 AXIOM BUSINESS BOOK AWARD WINNER Featured in Forbes, NPR's Marketplace, and a Google Talk, The Customer Centricity Playbook offers actionable ...

Reducere. The name of the game in business is to deliver an exceptional customer experience to consumers and clients. But if a company's employee experience ...

SHORTLISTED: Business Book Awards 2019 - Sales and Marketing Category Virtually all consumer-facing businesses talk about putting the customer firs...

Reducere. Struggling to ensure that the customer is at the center of all your business does?This book is your guide to putting the "customer" in customer exp...

Reducere. DescriptionHow do you hire the best support team? What's the best use of social media for support and service? Should we apologize for the inconven...

Reducere. Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

DescriptionIs your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make yo...

Reducere. The definitive guide to implementing Baldrige Criteria in any organization--from the team that has worked with 19 Malcolm Baldrige Award winners***...

Reducere. "Mitche Graf hits a 'GRAND SLAM' in defining his revolutionary 6-Star Service Manifesto. Customer service has hit an all-time low, but his approach...

Reducere. "Digitizing the Customer Journey: Using the Latest Digital Technologies to Support Growth, Efficiency and Delight Customers Throughout the Customer...

DescriptionThe Mercedes-Benz W123 was launched in 1976 and sales quickly surpassed those of its predecessor, the W114. The W123 went on to become t...

Reducere. Lead Your Business the Starbucks Way Foreword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, L.L.C. One of the best-recognized...

Refocus on the customer to outstrip your competition and increase profitability, with invaluable insight into the direct correlation between custom...

Reducere. DescriptionThe Journey to WOW delivers deep and unique insights into creating fierce customer loyalty, and transforming an organization's culture i...

Reducere. EVERY CUSTOMER IS UNIQUEFor many companies, large and small, customer data is a noisy mess. There are problems across the ecosystem from partners t...

DescriptionThe indispensable guide to data-powered marketing from the team behind the data management platform that helps fuel Salesforce―the #1 cu...

Reducere. DescriptionHow did global gaming company Electronic Arts go from being named "Worst Company in America" to clearing a billion dollars in profit? Th...

Reducere. In today's competitive business climate, you can't just satisfy your customers. You have to be better than that, giving them experiences that they ...

Reducere. Mercedes-Benz este un roman captivant, comic si trist in acelasi timp, conceput sub forma unei lungi scrisori adresate scriitorului ceh Bohumil Hra...

2021 Outcomes Conference - Book of the Year Richard Stearns is a leader who has been tested as a CEO in both secular companies and also as the head...

Our two organizations, Northern Telecom Europe Limited and Oracle Corporation UK Limited, share a number of things in common. Their book provides a...

Preachers communicate God's word by fully considering their context and their congregation.Preaching by the Book is a practical handbook offering f...

This core textbook provides students with a concise and user-friendly overview of the marketing research process, taking a refreshingly non-technic...

Mercedes-Benz C-Class Diesel (Jun '07-Feb '14) Saloon & Estate (W204 Series): C200CDI, C220CDI & C250CDI 2.1 litre (2143cc/2148cc) Does NOT cover p...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

THE PROVEN MODEL FOR DRIVING POSITIVE ORGANIZATIONAL CHANGECleveland Clinic has long been recognized for driving some of the best clinical outcomes...

Reducere. My Body, My Birth: Rediscovering the Forgotten Knowledge of Delivering a Healthy Baby to the World, " celebrates birth as a ceremony and shares ins...

Reducere. The Breakfast Club meets We Are the Ants in this timely story for a generation of young activists. If you knew the world was going to end tomorrow,...

Clay Christensen's groundbreaking bestselling work in education now updated and expanded, including a new chapter on Christensen's seminal "Jobs to...

Reducere. What if you could guarantee your customers an amazing experience, and then deliver on that promise every time?The Guaranteed Customer Experience tu...

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Publisher: Taylor & Francis LtdAuthor(s): Simon TrewinIllustration(s): 5 Line drawings, color; 5 Illustrations, colorNumber of pages: 168Publicatio...

Bridget Brennan, CEO of Female Factor, shows readers how to beat competitors and grow overall market share by applying the fundamentals of creating...

DescriptionDevelop a winning customer experience in the digital world Luxury consumers are changing - they come from all over the world, they are y...

Lead your organization with a customer experience vision that captures the voice of the customer and empowers employees to improve how they develop...

Reducere. The SL R129 has started to become a collectable and good examples sell at a premium. The V8 is naturally the most popular version. A special case i...

Reducere. Mercedes-Benz este un roman captivant, comic si trist in acelasi timp, conceput sub forma unei lungi scrisori adresate scriitorului ceh Bohumil Hra...