The Customer Copernicus. How to be Customer-Led, Paperback - Sean Meehan

Based on in-depth interviews and stories from leaders of some of the leading organisations in the world, including easyJet, DBS, Handelsbanken, O2,...

Reducere. DescriptionAre you looking to start or grow a customer success team? Customer success is no longer just for companies with large teams and resource...

How to become Customer Driven Customer service is the competitive business battleground of the twenty-first century. This book is a hands-on guide ...

Reducere. DescriptionHow do you hire the best support team? What's the best use of social media for support and service? Should we apologize for the inconven...

Refocus on the customer to outstrip your competition and increase profitability, with invaluable insight into the direct correlation between custom...

DescriptionEach of us sees more than 5, 000 marketing messages every day. In such a crowded marketplace, brands are scrambling to find new ways to ...

Reducere. Struggling to ensure that the customer is at the center of all your business does?This book is your guide to putting the "customer" in customer exp...

Reducere. Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Reducere. The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seaso...

Reducere. How to capture customers by learning to think the way they do The most common complaint Bill Stinnett hears from his corporate clients is that woul...

Reducere. In today's competitive business climate, you can't just satisfy your customers. You have to be better than that, giving them experiences that they ...

Reducere. DescriptionThis is said to be the 'Age of the Customer' where business battles will be won through differentiated customer experience.There is a hu...

DescriptionIs your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make yo...

The approach proposed in this book is based on the Lean Startup approach, according to an extended vision that combines Design Thinking and Growth ...

Reducere. These days, consumers have real power: they can research companies, compare ratings, and find alternatives with a simple tap. Focusing on customer ...

Reducere. What if you could guarantee your customers an amazing experience, and then deliver on that promise every time?The Guaranteed Customer Experience tu...

Bridget Brennan, CEO of Female Factor, shows readers how to beat competitors and grow overall market share by applying the fundamentals of creating...

Reducere. Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Lead your organization with a customer experience vision that captures the voice of the customer and empowers employees to improve how they develop...

Reducere. Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Reducere. Contributor(s): Author: Linda RichardsonIn this revised edition of her best-seller, noted sales consultant Linda Richardson offers salespeople the ...

Two top specialists in profitable growth and innovative customer-supplier relationships show companies of all sizes how to compete with the tech gi...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Reducere. CRM first entered the business vocabulary in the early 90's; initially as a systems driven technical solution. It has since escalated in importance...

DescriptionAdvance praise for Service Innovation: "To the CEOs of all service companies I deal with: READ THIS BOOK " -- Dave Wascha, senior direct...

The missing manual on how to apply Lean Startup to build products that customers love The Lean Product Playbook is a practical guide to building pr...

Our two organizations, Northern Telecom Europe Limited and Oracle Corporation UK Limited, share a number of things in common. Their book provides a...

Publisher: Taylor & Francis LtdAuthor(s): Edwin J. NijssenIllustration(s): 27 Line drawings, black and white; 10 Tables, black and white; 27 Illust...

Reducere. DescriptionHow did global gaming company Electronic Arts go from being named "Worst Company in America" to clearing a billion dollars in profit? Th...

Reducere. When it comes to customer experience, Don Peppers is one of the world's most respected authorities. Over the last twenty years he and co-author Mar...

SHORTLISTED: Business Book Awards 2019 - Sales and Marketing Category Virtually all consumer-facing businesses talk about putting the customer firs...

This book outlines innovative processes used to research, conceive and develop innovations in the Customer eXperience (CX) space for both large and...

Harness the extraordinary power of customer insights with this collection of adaptable, scalable strategies, which will allow any marketer to outsh...

Reducere. Every organization is aware of the importance of customer-centricity. Delivering a great customer experience is a priority for many companies. To a...