Service Certainty: The Secret to Customer Loyalty, Paperback

In this insightful new text, Cristina Ziliani and Marco Ieva trace the evolution of thinking and practice in loyalty management. From trading stamp...

Reducere. DescriptionThe Journey to WOW delivers deep and unique insights into creating fierce customer loyalty, and transforming an organization's culture i...

Reducere. The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seaso...

Reducere. DescriptionAre you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you'...

Publisher: Customer Service GlobalAuthor(s): Stephanie E. EdwardsIllustration(s): 30 cartoons; 30 cartoonsNumber of pages: 200Collection: Customer ...

Reducere. Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, ...

DescriptionIn this groundbreaking book, Bill Price and David Jaffe offer anew, game-changing approach, showing how managers are taking thewrong pat...

Land your next customer with total confidence you'll keep them for the long-term. Keep Your Customers shares a fresh perspective on the old problem...

How can you guarantee that your company delivers great service, has a great culture, and still manages to stay profitable? You need to follow certa...

Reducere. A How-To Guide to effective customer service for Theatre House Managers and Patron Services Supervisors and Staff. Step by step instructions for pl...

Reducere. Have you noticed the difference in how you feel getting customer service from someone who is terrific to talk to versus the help you receive from p...

The New York Times and Wall Street Journal bestsellerThe new secret to driving LOYALTY THAT PAYS Once revolutionary, loyalty programs designed to d...

Reducere. Contributor(s): Author: Joseph W. CarvinForeword by: Charles JenkinsPublix Super Markets has been the top-ranked supermarket on Fortune Magazine's ...

Reducere. DescriptionCustomer Service for Healthcare Professionals is written specifically for students, interns and employees who are in the healthcare fiel...

Reducere. DescriptionReinforce your customer service skills The best customer service professionals know it takes consistent focus to serve customers at the ...

Reducere. Whether you want to get a job as a flight attendant, a customer service agent, holiday rep, hairdresser, or tour guide, this book will guide you th...

Reducere. A Practical Guide to Airline Customer Service is written for airline executives and undergraduate students who are preparing for a career in the ai...

Reducere. What is the one thing that all businesses depend on? Customers. What could be more important, then, to your organization's enduring success than a ...

DescriptionAdvance praise for Service Innovation: "To the CEOs of all service companies I deal with: READ THIS BOOK " -- Dave Wascha, senior direct...

Reducere. In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesi...

DescriptionUnderstand Consumer Psychology to Drive Profits and Growth Want to know exactly what's driving your customer's behavior? NOW YOU CAN The...

Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many peopl...

Reducere. Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed n...

Reducere. Don R. Crawley's book The 5 Principles of IT Customer Service offers a new and refreshing approach to IT customer service. Instead of prescribing r...

Reducere. DescriptionAre you looking to start or grow a customer success team? Customer success is no longer just for companies with large teams and resource...

Reducere. "Mitche Graf hits a 'GRAND SLAM' in defining his revolutionary 6-Star Service Manifesto. Customer service has hit an all-time low, but his approach...

Apply behavioral science techniques in key areas of marketing to drive consumer action for increased engagement and conversion rates.Publisher: Kog...

Publisher: McGraw-HillAuthor(s): Dwayne GremlerPublication date: 2020Dimensions: 197 x 261 x 25Cover type: Paperback / softbackRedescopera farmecul...

Reducere. DescriptionWhen was the last time you reflected on the quality of customer service your school gives to your students?As alternate forms of educati...

Reducere. The Customer Service/Information Representative Passbook(R) prepares you for your test by allowing you to take practice exams in the subjects you n...

Reducere. Contributor(s): Author: Philip M. PriceWith: Natalie J. HarrisonLooking at Logistics is a fresh and exciting first look at logistics and supply cha...

Reducere. Lucy and her brother Albert are left behind when their parents are sold off the plantation where they live and toil. Then one day Albert brings hom...

From the author of Fun Home, a profoundly affecting graphic memoir of Bechdel's lifelong love affair with exercise, set against a hilarious chronic...

Reducere. School office staff are on the front lines of a public school. They answer calls, greet guests, help students, and relay important information to s...

Publisher: McGraw-Hill EducationAuthor(s): Robert LucasIllustration(s): 95 Illustrations, unspecifiedNumber of pages: 496Publication date: 2022Dime...

Reducere. Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant--but knowing the right words to use can make all the d...

Publisher: HarperCollinsAuthor(s): Alison BechdelNumber of pages: 240Publication date: 2021Dimensions: 200 x 260 x 27Cover type: HardbackIllustrato...

Reducere. Struggling to ensure that the customer is at the center of all your business does?This book is your guide to putting the "customer" in customer exp...

Reducere. You don't need to be an adult to break news and change the world. You can start your career as a young reporter right now.In Kid Reporter you'll le...

DescriptionThe heyday of the classic sales force is over. Customers lead mobile and online lives, and successful companies use disruptive concepts ...

Reducere. Discover the magnitude of God's grace and how it can impact your life! Grace is one of the most phenomenal, yet least understood, gifts we receive ...

Reducere. Employees aren't just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential em...

The entrepreneur and philanthropist's A-Z guide and manifesto for personal growth and for turning problems into assets

DescriptionInternationally renowned dermatologist and research scientist Dr. Whitney Bowe presents, for the first time, the connection between a he...

This groundbreaking book explains why women experience burnout differently than men--and provides a simple, science-based plan to help women minimi...

Learn the secret to incredible homemade curries for National Curry Week. From the founder of Mowgli and BBC's Top of the Shops and Recipes That Mad...

Reducere. Have you ever had a magic moment on a trip that so moved you, you knew you'd remember it forever? Hidden Travel shows you how to experience more su...

When you feel like life is a challenge, and you need a word of encouragement, the path to living is a secret many have failed to acknowledge. Livin...