Successful Customer Service

Mark Copeman is a serial entrepreneur and was co-founder of Customer Thermometer, the customer satisfaction tool. He has spent two decades developi...

Reducere. DescriptionWhen was the last time you reflected on the quality of customer service your school gives to your students?As alternate forms of educati...

Reducere. A Practical Guide to Airline Customer Service is written for airline executives and undergraduate students who are preparing for a career in the ai...

Reducere. Contributor(s): Author: Ann Marie GorczycaCULTURECustomers will never love your dental practice until your team members love it first. A winning cu...

Reducere. CULTURECustomers will never love your dental practice until your team members love it first. A winning culture starts with leadership and is expres...

DescriptionIn this groundbreaking book, Bill Price and David Jaffe offer anew, game-changing approach, showing how managers are taking thewrong pat...

With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One M...

How can you guarantee that your company delivers great service, has a great culture, and still manages to stay profitable? You need to follow certa...

Proven principles and tactics for successful selling in the expanding luxury goods market Customers of high-end products hold extremely high expect...

Reducere. Revised edition of this internationally bestselling parable about boosting morale and improving results, taking lessons from the world famous }Pike...

How do you develop products that people will actually use and buy? This practical guide shows you how to validate product and company ideas through...

Reducere. The gold standard for eBay users who want to get serious about sellingWant to turn your eBay use into a steady revenue stream? Come to where everyo...

Reducere. What separates average businesses from extraordinarily successful ones? Better product? Nope. Your competitor will rapidly reverse-engineer your "s...

Reducere. DescriptionThere are three fundamental pillars of success for your funeral home-- and any organization, for that matter. Every funeral home that is...

Reducere. A world-renowned innovation guru explains practices that result in breakthrough innovations "Ulwick's outcome-driven programs bring discipline and ...

Reducere. Whether you are a new restaurant or an existing restaurant, the restaurant training manual will be the perfect guide to train your management and s...

Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unf...

A common pitfall for organisations is that they - albeit often unknowingly and with the best intentions - create barriers for a successful executio...

DescriptionThe heyday of the classic sales force is over. Customers lead mobile and online lives, and successful companies use disruptive concepts ...

Reducere. Description'How to Become a Flight Attendant for airlines in the Middle East' will teach you how to be successful at the cabin crew interview from ...

Reducere. Mind your business with this updated edition of the bestselling online business how-to guide Have a computer, an Internet connection, and a dream? ...

Reducere. DescriptionThe revolutionary guide that challenged businesses around the world to stop selling to their buyers and start answering their questions ...

Reducere. American advertising pioneer CLAUDE C. HOPKINS (1866-1932) is still renowned today for developing such marketing innovations as coded coupons that ...

Reducere. DescriptionIn today's working environment, which is changing faster than ever, e-commerce is more than a buzzword. It is a vital skill to help you ...

Reducere. Emergency medical services (EMS) personnel are thoroughly trained and educated in patient care. They put their knowledge and skills into action at ...

SPORTS AND ENTERTAINMENT MARKETING, 5E expertly introduces industry skills from market planning to promotions and selling with popular sports and e...

Reducere. This business publication provides all the tools and information an independent Owner Operator needs to successfully dispatch his or her own truck(...

Reducere. DescriptionUnlock new levels of quality, performance, customer service, and profits Written specifically for managers with little or no experience ...

DescriptionForget everything you've been told about maximizing Lifetime Customer Value. To take your business to the next level, you need a brand s...

Reducere. The Data Whisperer's practical guide to explaining and understanding the strategic value of data management. The need for data management is everyw...

Reducere. The key to a new, successful, and highly profitable career in the mortgage sales industry is at your fingertips In his tell-all guide to achieving ...

Reducere. In today's globally competitive market place, it is important for all businesses and organizations, whether manufacturing or service, to continuous...

DescriptionMary Jean Anderson is one of California's most successful businesswomen. As owner-president of Anderson Plumbing, Heating & Air, she ove...

Reducere. How do two housewives with no personal relation to the case become involved in a ten-year long battle to set three men free? To Prove Them Innocent...

The newest, most successful strategies for landing the sale--based on the latest discoveries in neuroscience and consumer psychology BrainScripts f...

He was a "daddy baby, " what I didn't say was a "babies daddy" because this man had an addiction to his wife's breast milk and kept his wife pregna...

DescriptionAre unpaid and overdue invoices driving you crazy? Do you hate chasing up customers because you don't know what to say? You think you mi...