Service Excellence: Creating Customer Experiences That Build Relationships

Reducere. What is the one thing that all businesses depend on? Customers. What could be more important, then, to your organization's enduring success than a ...

Contributor(s): Author: Aldo CundariThe practical, expert guide to reaching the new consumerCustomer-Centric Marketing is a comprehensive game plan...

Reducere. Contributor(s): Author: Joseph MichelliTHE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER"Like any business, a hospital must be true to its c...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Reducere. Awards🏆Silver Medal Winner (2008) - Axiom Business Book Awards - (Sales)Contributor(s): Author: Charles H. GreenSales based on trust are uniquely p...

Reducere. DescriptionBy providing your customers and guests with an unforgettable experience, your business can build customer loyalty and gain an edge over ...

Reducere. Employees aren't just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential em...

Publisher: Customer Service GlobalAuthor(s): Stephanie E. EdwardsIllustration(s): 30 cartoons; 30 cartoonsNumber of pages: 200Collection: Customer ...

Learn how to develop your own voice applications for Amazon Alexa. Start with techniques for building conversational user interfaces and dialog man...

In this age of limitless digital connections, we are somehow lonelier than ever. With step-by-step guidance, The Art of Friendship will help you bu...

Reducere. DescriptionCustomer Service for Healthcare Professionals is written specifically for students, interns and employees who are in the healthcare fiel...

Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many peopl...

Reducere. Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant--but knowing the right words to use can make all the d...

Providing great customer service in healthcare is an ongoing challenge. This short book is a terrific guide to customer service essentials for fron...

Reducere. Wouldn't it be great if relationships came easy? What if we all just knew intuitively what to do to make our marriages and committed partnerships t...

Win the attention of high-level decision makers in large corporations; spark their interest and earn their trust to achieve long-term, sustainable ...

You are one conversation away from changing your life. We all crave connection. We were never meant to live alone or communicate only in "likes" an...

Publisher: John Wiley & Sons IncAuthor(s): D PeppersNumber of pages: 512Publication date: 2022Dimensions: 187 x 261 x 45Cover type: HardbackRedesco...

Overall WINNER - CMI Management Book of the Year 2014 WINNER - Innovation & Entrpreneurship Category at the CMI Awards 2014 Create a great customer...

Reducere. DescriptionAre you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you'...

Apply the lessons from the world's most elite organizations and make customer excellence a habit by creating frictionless and authentic human conne...

Our two organizations, Northern Telecom Europe Limited and Oracle Corporation UK Limited, share a number of things in common. Their book provides a...

In this insightful new text, Cristina Ziliani and Marco Ieva trace the evolution of thinking and practice in loyalty management. From trading stamp...

Creating Great Visitor Experiences: A Guide for Museum Professionals will help museums define their service, hire and train a dynamic frontline tea...

DescriptionIn this groundbreaking book, Bill Price and David Jaffe offer anew, game-changing approach, showing how managers are taking thewrong pat...

Reducere. "Mitche Graf hits a 'GRAND SLAM' in defining his revolutionary 6-Star Service Manifesto. Customer service has hit an all-time low, but his approach...

Publisher: Pearson Education (US)Author(s): Renee StevensNumber of pages: 400Collection: Voices That MatterPublication date: 2021Dimensions: 179 x ...

Operational Excellence, Second Edition - Breakthrough Strategies for Improving Customer Experience and Productivity brings together leading-edge to...

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The world's bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results--The Toyota Way.A must-read for s...

Reducere. Contributor(s): Author: Joseph W. CarvinForeword by: Charles JenkinsPublix Super Markets has been the top-ranked supermarket on Fortune Magazine's ...

Reducere. The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seaso...

Reducere. The Customer Service/Information Representative Passbook(R) prepares you for your test by allowing you to take practice exams in the subjects you n...

Reducere. EVERY CUSTOMER IS UNIQUEFor many companies, large and small, customer data is a noisy mess. There are problems across the ecosystem from partners t...

Reducere. In today's competitive business climate, you can't just satisfy your customers. You have to be better than that, giving them experiences that they ...

Publisher: Berrett-Koehler PublishersAuthor(s): David JaffeNumber of pages: 288Publication date: 2022Dimensions: 161 x 237 x 28Cover type: Hardback...

Reducere. Whether you want to get a job as a flight attendant, a customer service agent, holiday rep, hairdresser, or tour guide, this book will guide you th...

Luxury lies within a continual quest for perfection, excellence, and above all, emotion, to which the relationship with others holds the key."Relat...

Reducere. Guide to Kemetic Relationships XE "Relationships" and Creating a Kemetic XE "Kemetic" Marriage Contract

Reducere. Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, ...

In The Age of Experiences, Benjamin Kline Hunnicutt examines how the advance of happiness science is impacting the economy, making possible new exp...

Discover the secrets of world-class leadership When it comes to refined service and exquisite hospitality, one name stands high above the rest: The...

Reducere. Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed n...

Publisher: McGraw-Hill EducationAuthor(s): Robert LucasIllustration(s): 95 Illustrations, unspecifiedNumber of pages: 496Publication date: 2022Dime...

Reducere. The Ambitious Crafter's Guide to a Profitable Etsy Shop More than a marketplace, Etsy is a community--and being an active, informed member can lead...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Publisher: Gabler VerlagIllustration(s): BibliographyNumber of pages: 623Publication date: 2007Dimensions: 252 x 178 x 41Cover type: HardbackEditor...

Reducere. DescriptionBusiness Models for Transforming Customer RelationshipsWhat if there were a way to turn occasional, sporadic transactions with customers...

Reducere. Don R. Crawley's book The 5 Principles of IT Customer Service offers a new and refreshing approach to IT customer service. Instead of prescribing r...