Operational Excellence: Breakthrough Strategies for Improving Customer Experience and Productivity, Hardcover - James William Martin

Operational Excellence, Second Edition - Breakthrough Strategies for Improving Customer Experience and Productivity brings together leading-edge to...

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Reducere. Contributor(s): Author: Joseph MichelliTHE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER"Like any business, a hospital must be true to its c...

Apply the lessons from the world's most elite organizations and make customer excellence a habit by creating frictionless and authentic human conne...

Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many peopl...

Reducere. AVAILABLE RIGHT NOW, NO DELAYS - 22 international CX professionals share their current best-thinking, strategies and insights for achieving impact ...

"With a new preface by the authors"--CIP request view.

Refocus on the customer to outstrip your competition and increase profitability, with invaluable insight into the direct correlation between custom...

Reducere. This book contains a prescription for a healthier workplace that can result into a sustainable competitive advantage for your firm. Based on recent...

Publisher: McGraw-Hill EducationAuthor(s): Gayathri PallailNumber of pages: 288Publication date: 2022Dimensions: 162 x 237 x 31Cover type: Hardback...

Reducere. Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any onlin...

Reducere. They say about Luca's books: "This book was so helpful to my work. Opened my eyes up to some more reasons why change is so hard." - Chris Murman A ...

Reducere. What is the one thing that all businesses depend on? Customers. What could be more important, then, to your organization's enduring success than a ...

SHORTLISTED: Business Book Awards 2019 - Sales and Marketing Category Virtually all consumer-facing businesses talk about putting the customer firs...

Reducere. DescriptionWilliam James (January 11, 1842 - August 27, 1910) was an American philosopher and psychologist, and the first educator to offer a psych...

Reducere. DescriptionHow do you hire the best support team? What's the best use of social media for support and service? Should we apologize for the inconven...

Gain, engage, and retain customers with positive experiences A positive customer experience is absolutely essential to keeping your business releva...

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Reducere. DescriptionThe Journey to WOW delivers deep and unique insights into creating fierce customer loyalty, and transforming an organization's culture i...

Publisher: Apple Academic Press Inc.Author(s): Marek FelburIllustration(s): 7 Scatter Color on pages 36, 65, 77, 98, 132, 133 and 138; 6 Illustrati...

Building upon the international bestselling Toyota Way series of books by Jeffrey Liker, The Toyota Way to Continuous Improvement looks critically ...

Three customer experience experts provide executives and senior managers with cost-effective, sustainable methods for creating a superior customer ...

Publisher: John Wiley & Sons IncAuthor(s): D PeppersNumber of pages: 512Publication date: 2022Dimensions: 187 x 261 x 45Cover type: HardbackRedesco...

The Varieties of Religious Experience: A Study in Human Nature - William James

DescriptionAdvance praise for Service Innovation: "To the CEOs of all service companies I deal with: READ THIS BOOK " -- Dave Wascha, senior direct...

DescriptionWhat does it take to manage an organization to success? No matter what industry you are in, an organization is primarily a group of peop...

Success in college life and beyond starts with preparation and practice. Dr. Linda Murdock's book, "Improving Your College Experience: A Workbook f...

Reducere. DescriptionThis is said to be the 'Age of the Customer' where business battles will be won through differentiated customer experience.There is a hu...

DescriptionAccelerate sales and improve customer experience Every day, most working professionals entrust their most important messages to a form o...

Reducere. Struggling to ensure that the customer is at the center of all your business does?This book is your guide to putting the "customer" in customer exp...

Learn how to implement an integrated AI strategy that connects your marketing, sales and customer experience, to achieve and sustain the competitiv...

Reducere. The name of the game in business is to deliver an exceptional customer experience to consumers and clients. But if a company's employee experience ...

Reducere. "Bit Literacy" is essential reading for anyone who has experienced "digital overload" the daily flood of e-mail, multiple todo lists, a cluttered d...

Discover the secrets of world-class leadership When it comes to refined service and exquisite hospitality, one name stands high above the rest: The...

Reducere. Operational Excellence Handbook is designed for leaders and practitioners wishing to transform their organizations through strategy and culture, an...

DescriptionHelping Sophomores Succeed offers an in-depth, comprehensive understanding of the common challenges that arise in a student's second yea...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Reducere. "Your Mindful Compass" takes us behind the emotional curtain to see the mechanisms regulating individuals in social systems. There is great comfort...

Reducere. The library of America is dedicated to publishing America's best and most significant writing in handsome, enduring volumes, featuring authoritativ...

This book presents a model of organization transformation success. The model framework comprises a series of S-Curves (maturity curves) of planning...

Reducere. Integrative Medicine for DepressionA disease that has long plagued humankind, depression is debilitating. Despite the frequency with which they're ...

Reducere. Start leveraging the most under-utilised and powerful human resource in business today--Customer Empathy.Global performance reports show that curre...

Lois Zachary and Lory Fischler created these five toolkits on crucial aspects of mentoring as quick references that mentors and mentees can use to ...

Reducere. In today's competitive business climate, you can't just satisfy your customers. You have to be better than that, giving them experiences that they ...

Reducere. The world is changing and so is the marketing profession. CMOs and the next generation of marketing leaders need to read this book to develop a str...

Reducere. The Varieties of Religious Experience came about as the result of William James' legendary lecture series at The University of Edinburgh. In this s...

DescriptionUpon completing the monumental The Principles of Psychology, William James turned his attention to serious consideration of such importa...

Reducere. "The Varieties of Religious Experience" is William James's philosophical and psychological examination of the nature of religion in human civilizat...

Reducere. DescriptionMastering the Way You See the World ​Inspired by Edward de Bono's Six Thinking Hats method, Jim Gilmore has created a unique and useful ...

Publisher: Focus Education UK LtdAuthor(s): Ros FerraraNumber of pages: 93Publication date: 2017Dimensions: 221 x 300 x 14Cover type: Mixed media p...