The Ten Principles Behind Great Customer Experiences, Paperback - Matt Watkinson

Overall WINNER - CMI Management Book of the Year 2014 WINNER - Innovation & Entrpreneurship Category at the CMI Awards 2014 Create a great customer...

Publisher: Berrett-Koehler PublishersAuthor(s): David JaffeNumber of pages: 288Publication date: 2022Dimensions: 161 x 237 x 28Cover type: Hardback...

This ground-breaking book reveals the fundamental, inseparable elements behind the success of every business. The Grid provides the mental scaffold...

In this insightful new text, Cristina Ziliani and Marco Ieva trace the evolution of thinking and practice in loyalty management. From trading stamp...

Reducere. In an ever-changing world, it is important to remember that we can control our reactions and responses to other people and the situations that aris...

Reducere. In an ever-changing world, it is important to remember that we can control our reactions and responses to other people and the situations that aris...

Reducere. Every organization is aware of the importance of customer-centricity. Delivering a great customer experience is a priority for many companies. To a...

A sequel to The Ten Principles from El Cantare Volume I, this book contains the latter five of the Ten Principles of Happy Science. In this book yo...

Reducere. Don R. Crawley's book The 5 Principles of IT Customer Service offers a new and refreshing approach to IT customer service. Instead of prescribing r...

Learn how to adopt ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disco...

Creating Great Visitor Experiences: A Guide for Museum Professionals will help museums define their service, hire and train a dynamic frontline tea...

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Publisher: Penguin Random House AustraliaAuthor(s): Matt PrestonNumber of pages: 352Publication date: 2021Dimensions: 210 x 263 x 32Cover type: Pap...

Reducere. DescriptionIt starts in 1969 when Elvis was re-discovering himself as an artist, after years in the Hollywood wilderness. 1969 was crucial to prove...

This second volume begins 60 years ago when Elvis Presley returns from the army, wondering if he still has a career and massive fan base after bein...

Reducere. Fun and easy art-appreciation activities abound in this resource that features over 60 great artists across the ages. A concise biography for each ...

Reducere. Most parents do a pretty good job of raising kids, says psychologist Laurence Steinberg, but truly effective parenting means not just relying on na...

Reducere. "Behind the Fairy Door" is a whimsical story full of rhyme that tells the tradition of the fairy door and the tooth fairy's visit. This book captur...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

The social history of fashion in 10 items: White T-shirt, Miniskirt, Hoodie, Jeans, Ballet flat, Breton top, Biker jacket, Little black dress, Stil...

Reducere. This is a book on Energy Healing. It attempts to offer a scientific basis to this alternative line of therapy. The book presents the research and e...

New in paperback, this book presents Dieter Rams' aesthetic philosophy through highlights from a forty-year career designing iconic consumer produc...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

George Soros' web of influence is documented and exposed.Publisher: Permuted PressAuthor(s): Matt PalumboNumber of pages: 176Publication date: 2022...

Discover the secrets of world-class leadership When it comes to refined service and exquisite hospitality, one name stands high above the rest: The...

Reducere. Who Said Men Get to Monopolize the Glory? Discover the Little Known Women Who Have Put the World's Alpha Males on the Map.From ancient times to the...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

People have never been more broadly aware of design as a concept, or as something that fits into their everyday lives. Even the simplest of consume...

Reducere. What are the secrets of the greatest investors in history - the Investment Wizards? What are the life principles, investment strategies and rules t...

Reducere. Inside the success of 100 Business Geniuses Risk-loving entrepreneurs. Innovative geniuses. Self-starters and mavericks. The world's greatest busin...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Reducere. DescriptionThe Great White shark is the largest predatory fish in the sea. It can be found in all the major oceans around the world and is listed a...