Managing Customer Experience and Relationships: A Strategic Framework, Fourth Edition, Hardback - D Peppers

Publisher: John Wiley & Sons IncAuthor(s): D PeppersNumber of pages: 512Publication date: 2022Dimensions: 187 x 261 x 45Cover type: HardbackRedesco...

Reducere. When it comes to customer experience, Don Peppers is one of the world's most respected authorities. Over the last twenty years he and co-author Mar...

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Intercultural Public Relations: Theories for Managing Relationships and Conflicts with Strategic Publics develops a coherent framework to unify the...

Publisher: John Wiley & Sons IncAuthor(s): P DannNumber of pages: 272Publication date: 2022Dimensions: 160 x 235 x 28Cover type: HardbackRedescoper...

Inspiring and practical, get the entrepreneurial tools you need to successfully conduct business in a global and competitive world.Publisher: SAGE ...

DescriptionBridge the gap between business and design to improve thecustomer experience Businesses thrive when they can engage customers. And, whil...

This book outlines innovative processes used to research, conceive and develop innovations in the Customer eXperience (CX) space for both large and...

DescriptionDevelop a winning customer experience in the digital world Luxury consumers are changing - they come from all over the world, they are y...

Reducere. DescriptionStrategic Marketing Management: The Framework delineates the fundamentals of marketing strategy, offers a systematic approach to marketi...

Operational Excellence, Second Edition - Breakthrough Strategies for Improving Customer Experience and Productivity brings together leading-edge to...

Reducere. Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Reducere. Start leveraging the most under-utilised and powerful human resource in business today--Customer Empathy.Global performance reports show that curre...

Reducere. DescriptionThe Journey to WOW delivers deep and unique insights into creating fierce customer loyalty, and transforming an organization's culture i...

Three customer experience experts provide executives and senior managers with cost-effective, sustainable methods for creating a superior customer ...

Contributor(s): Author: Paul HagueAuthor: Nicholas HagueB2B Customer Experience shows readers how to deliver the very best customer experience (oft...

This book is a unique "'go-to" guide for all managers who should be looking at collaboration with other organizations as a new way to attain outsta...

Providing great customer service in healthcare is an ongoing challenge. This short book is a terrific guide to customer service essentials for fron...

Reducere. DescriptionThis is said to be the 'Age of the Customer' where business battles will be won through differentiated customer experience.There is a hu...

"With a new preface by the authors"--CIP request view.

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Reducere. Struggling to ensure that the customer is at the center of all your business does?This book is your guide to putting the "customer" in customer exp...

Publisher: John Wiley & Sons IncAuthor(s): Robert E. HoskissonNumber of pages: 320Publication date: 2021Dimensions: 188 x 262 x 31Cover type: Hardb...

Explores significant issues relating to the management of the partners in strategic alliances. These issues run the gamut from deterring deceitful ...

Every autistic person is capable and worthy of having happy, healthy, fulfilling friendships and relationships. This workbook takes you step-by-ste...

Publisher: Laurence King PublishingAuthor(s): Tony MorganNumber of pages: 224Publication date: 2021Dimensions: 215 x 279 x 18Cover type: Paperback ...

SHORTLISTED: Business Book Awards 2019 - Sales and Marketing Category Virtually all consumer-facing businesses talk about putting the customer firs...

Reducere. Forgive yourself and othersIt's the most obvious and fundamental teaching of the New Testament, and yet it's perhaps the hardest issue you will str...

Reducere. 2012 International Book Awards Gold Medal Winner in the "Relationships" category 2012 Living Now Awards Silver Medal Winner in the "Relationships/M...

Reducere. In today's competitive business climate, you can't just satisfy your customers. You have to be better than that, giving them experiences that they ...

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Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many peopl...

This book brings together the most compelling human psychology and communications research into a no-nonsense, practical framework and easy to unde...

Refocus on the customer to outstrip your competition and increase profitability, with invaluable insight into the direct correlation between custom...

Reducere. What is the one thing that all businesses depend on? Customers. What could be more important, then, to your organization's enduring success than a ...

Managing & Using Information Systems: A Strategic Approach provides a solid knowledgebase of basic concepts to help readers become informed, compet...

Publisher: McGraw-Hill EducationAuthor(s): Gayathri PallailNumber of pages: 288Publication date: 2022Dimensions: 162 x 237 x 31Cover type: Hardback...

DescriptionThis book is a fantastic introduction to the tricky subject of sex for children aged 9+. In a straightforward way, it explores what sex ...

Discover how to create exceptional customer service and a superior customer experience, learning from the greatest companies of our time.

Reducere. DescriptionHow do you hire the best support team? What's the best use of social media for support and service? Should we apologize for the inconven...

Taking a public relations campaign from planning through to implementation can seem overwhelming. Planning and Managing Public Relations Campaigns ...

For any company, defining the most efficient marketing concept to create a competitive customer experience (CX) is vital for sustained development....

Lead your organization with a customer experience vision that captures the voice of the customer and empowers employees to improve how they develop...

Follows the fascinating story of musical timekeeping, beginning in an age before the existence of external measuring devices and continuing to the ...

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Reducere. From Schirch's decades of experience as a peacebuilding consultant in Africa, Asia, and Latin America comes a bold plan for a peaceful world. Inclu...

Reducere. Everyday NLP looks at the origins of NLP and its key models and concepts. For ease of understanding the book is divided into 8 parts: Setting the S...

DescriptionIs your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make yo...