The Toyota Way to Service Excellence: Lean Transformation in Service Organizations, Hardcover - Jeffrey K. Liker

The world's bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results--The Toyota Way.A must-read for s...

Building upon the international bestselling Toyota Way series of books by Jeffrey Liker, The Toyota Way to Continuous Improvement looks critically ...

Winner of the Shingo Prize for Research and Professional Publication, 2009 The international bestseller The Toyota Way explained the company's succ...

The bestselling guide to Toyota's legendary philosophy and production system--updated with important new frameworks for driving innovation and qual...

Reducere. Lean transformation mean different things to different companies, consulting firms, and even "thought leaders." Some view lean as a toolkit to elim...

Our book, Bending the Curve provides the practitioner, and the leader, a roadmap to success. Our implementation method has been thoroughly tested. ...

DescriptionHow companies are using lean development to revolutionize their product and service offerings--vital lessons any business leader can use...

Reducere. 2016 winner of the SHINGO RESEARCH AND PROFESSIONAL PUBLICATION AWARD, Developing Lean Leaders at all Levels: A Practical Guide is a management Mus...

Reducere. Contributor(s): Author: Jacob StollerAs organizations strive to do more with less, many are turning to Lean methodology, which is based on the same...

Reducere. Change your life in Hospitality forever.In this book, I will show you the way to change your service life forever. I will guide you through the 5 G...

Winner of a 2012 Shingo Research and Professional Publication Award Demystifying the application of Lean methods, Lean Office and Service Simplifie...

This book highlights the adaptation of Lean manufacturing principles to a sales organization.Publisher: EnnaAuthor(s): Yoshio IshizakaIllustration(...

THE PROVEN MODEL FOR DRIVING POSITIVE ORGANIZATIONAL CHANGECleveland Clinic has long been recognized for driving some of the best clinical outcomes...

Reducere. Almost three decades ago, James Perry created the first survey instrument to measure public service motivation. Since then, social and behavioural ...

Reducere. What is the one thing that all businesses depend on? Customers. What could be more important, then, to your organization's enduring success than a ...

This book explores common management practices as they relate to professional service organizations. Adopting a unique critical institutional view,...

DescriptionIn this groundbreaking book, Bill Price and David Jaffe offer anew, game-changing approach, showing how managers are taking thewrong pat...

This ground-breaking volume offers a theoretical framework from which the theory and practice of ethics in public administration can be guided.Publ...

Reducere. Contributor(s): Author: Tenny PinheiroEditor: Joel SteinIllustrator: Lucas ToledoA practical guide to integrate Service Design Thinking and Lean St...

Reducere. You may need to ask . . .Is your church or organization a place that appeals to first-time visitors? What impression do passersby have upon seeing ...

Publisher: Taylor & Francis LtdAuthor(s): Dan ProckIllustration(s): 28 Line drawings, black and white; 28 Illustrations, black and whiteNumber of p...

Publisher: Taylor & Francis LtdAuthor(s): Sadao NomuraNumber of pages: 276Publication date: 2021Dimensions: 147 x 209 x 20Cover type: Paperback / s...

On July 18, 1924, a mob in Tehran killed U.S. foreign service officer Robert Whitney Imbrie. His violent death, the first political murder in the h...

Reducere. This new and revised edition of poems about the men and women of the North features the most loved ballads by Robert Service, and is illustrated wi...

Reducere. ***Includes Practice Test Questions*** Funeral Service Exam Secrets helps you ace the Funeral Service National Board Exam, without weeks and months...

Publisher: Gabler VerlagIllustration(s): BibliographyNumber of pages: 623Publication date: 2007Dimensions: 252 x 178 x 41Cover type: HardbackEditor...

Examines the innovative and original applications of the values of the Toyota Way and the systems of management of the Toyota Production System and...

Reducere. You don't have to stay in the rut of running your business based on the tyranny of the urgent. StratPro(TM) will have you leading your business str...

Reducere. Digital transformation across the public sector has stalled. After over 25 years of considerable time, money, and effort at national, state, and lo...

Reducere. DescriptionPhilip Holt is Head of Operational Excellence, Accounting Operations at Philips, and tells us exactly what Lean Leadership is, how we ca...

Reducere. Service members find that transitioning from active duty into the civilian sector can be abrupt, with mission demands leaving little time to prepar...

Reducere. Are you suffering from PTSD?Do you find it hard to go outside your home and do the things you have missed and loved doing in the past?Have you been...

Are you suffering from PTSD?Do you find it hard to go outside your home and do the things you have missed and loved doing in the past?Have you been...

Reducere. ★★★★★★UPDATED FOR 2021 ADDRESSING CUSTOMER FEEDBACK★★★★★★Hi, I'm Max Matthews, and training dogs, specifically Service Dogs. is my life and passion...

This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provid...

DescriptionNow in its Fourth Edition, Effectively Managing and Leading Human Service Organizations continues to provide invaluable creative ideas f...

Reducere. ★★★★★★UPDATED FOR 2021 USING CUSTOMER FEEDBACK★★★★★★Are you suffering from PTSD?Have you been dealing with anxiety and panic attacks which leaves y...

Reducere. Begun as a practical pastoral guide to worship, this book balances theory and praxis to create a compelling case for a biblical, aesthetic, and cov...