Sustainable Customer Experience Design. Co-creating Experiences in Events, Tourism and Hospitality, Paperback - Frans Melissen

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Reducere. Frans Melissen Lieke Sauer 1138057708

Publisher: Taylor & Francis LtdNumber of pages: 302Collection: Routledge Studies of Gastronomy, Food and DrinkPublication date: 2017Dimensions: 156...

Reducere. Carti In Engleza 0415837248

A step-by-step approach to guide students through the whole research process, from initial ideas, through to writing up and presenting the findings.

This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. Using data from research c...

Filling a gap in the market, this new title approaches the field through a uniquely international angle, with increased emphasis on the impact of d...

This book introduces students to facilities planning for tourism, hospitality and events. Covering subjects such as sustainable planning and enviro...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Reducere. Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

This text explores the nature of these industry sectors and how these impact on the strategic managerial accounting (SMA) tools used by decision ma...

This new edition incorporates studies carried out since the first edition published, as well as including and expanding key areas such as stakehold...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

A new, 'one-stop-shop' textbook with everything needed for first year skills modules taken by tourism, events and hospitality students.

Reducere. DescriptionThis is said to be the 'Age of the Customer' where business battles will be won through differentiated customer experience.There is a hu...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Reducere. Start leveraging the most under-utilised and powerful human resource in business today--Customer Empathy.Global performance reports show that curre...

This book focusses on the diversity of perspectives, interaction and role of tourism in mountainous areas. It considers the interdisciplinary conte...

Creating memories and joyous experiences for consumers is a key dimension affecting the profitability and growth of a hospitality firm. Drawing on ...

'Entrepreneurship in Hospitality and Tourism: a global perspective' gives a new and definitive overview of the vital role and effective practice of...

Reducere. Molly Cooper is through with men.She means it this time.Being stood up and humiliated was the last straw.But after her all grown up and smokin' hot...

Tourism and hospitality services are prone to service-failure due to a high level of customer-employee contact. This is an invaluable source of inf...

Reducere. "This is a must-read for the nervous novice as well as the world-weary veteran. The book guides you through every aspect of exhibit making, from co...

Recruiting and retaining happy and well trained staff is key to the success of all customer-facing businesses. This book is the first to explore on...

Contributor(s): Author: John BuswellAuthor: Christine WilliamsAuthor: Keith DonneService quality is at the forefront of how the leisure, events, to...

Reducere. Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Publisher: Taylor & Francis LtdAuthor(s): C. Michael (University of Canterbury, New Zealand) HallIllustration(s): 21 Line drawings, black and white...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Reducere. Contributor(s): Author: Joseph MichelliTHE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER"Like any business, a hospital must be true to its c...

Discover the secrets of world-class leadership When it comes to refined service and exquisite hospitality, one name stands high above the rest: The...

This book serves as a state of the art reference book in the field of tourism, hospitality and allied fields such as leisure, recreation, and servi...

Reducere. Struggling to ensure that the customer is at the center of all your business does?This book is your guide to putting the "customer" in customer exp...

A faculty-specific series for students in higher education.Publisher: Garnet PublishingAuthor(s): Hans MolNumber of pages: 132Publication date: 200...

Digital marketing and online social media platforms have become the cornerstones to the success of places and accommodation. This edited volume inv...

Reducere. Advance Praise for Dynamic Urban Design "Finally, in one book a complete guide to the theory, practice, and potential of urban design by one of Can...

DescriptionThis book brings together the latest findings within these areas from researchers and practitioners and delivers them to the forefront o...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

This book brings together cutting edge research and applications of social media and related technologies. It will be a valuable resource for stude...

Reducere. 2016 1786352903

Reducere. The planning, design, management and marketing of experiences for tourism markets is a major challenge for tourism destinations and providers in a ...

A long awaited new edition of this popular student guide to doing research in the increasingly popular fields of tourism and hospitality (with pick...

Written by leading academic and industry experts actively engaged in revenue management, research and teaching this is a new and original treatment...

Examines the role of human resource management in the hospitality and tourism industry. This book approaches the subject from four perspectives: th...

Based on theory and practice it analyses environmental, economic and social value in the hotel sector and overall hospitality industry, and what ca...

Publisher: De GruyterIllustration(s): 25 Tables, black and white; 76 Illustrations, color; 8 Illustrations, black and whiteNumber of pages: 431Coll...