Raving Fans: A Revolutionary Approach to Customer Service

Reducere. Known as the father of the science of positive psychology, Martin Seligman draws on more than twenty years of clinical research to demonstrate to p...

Reducere. Imagine a company where people love coming to work and are highly productive on a daily basis. Imagine a company whose top executives, in a quest t...

Reducere. Contributor(s): Author: Mike Busch A&p/Ia"There's a dirty little secret about aviation maintenance: it often breaks aircraft instead of fixing them...

Reducere. All of us yearn to be creative, but few of us feel we truly are. In this fun-to-read, energy-packed guide to stimulating our ingenuity, Hendricks p...

Reducere. What would it mean for your coaching if you got right to the heart of the matter - every time?You can. Learn rarely taught tips and concepts that w...

Reducere. The New York Times bestselling book coauthored by the Nobel Prize winner who discovered telomerase and telomeres' role in the aging process and the...

DescriptionPickles have been considered a health food for centuries. FACT: Cleopatra credited pickles as contributing to her health and legendary b...

How can the world we live in and see, touch, hear, and smell, the world of living things, people, consciousness, free will, meaning, and value - ho...

Reducere. Type-2 diabetes is fast reaching epidemic proportions in the U.S. More that 17 million Americans have been diagnosed with the disorder and an estim...

Reducere. DescriptionToday's employers know that savvy job-seekers are capable of Oscar winning performances during interviews. But how can they separate the...

High-Focus Drawing is an exciting and challenging new approach to figure drawing from one of America's most celebrated illustrators. Designed for s...

DescriptionA practical and spiritual guide for working moms to learn how to have more by doing less. This is a book for working women and mothers w...

Reducere. The revised edition of the bestselling ChiRunning, a groundbreaking program from ultra-marathoner and nationally-known coach Danny Dreyer, that tea...

Reducere. DescriptionThe revolutionary guide that challenged businesses around the world to stop selling to their buyers and start answering their questions ...

DescriptionHigh-Focus Drawing is an exciting and challenging new approach to figure drawing from one of America's most celebrated illustrators. Des...

A groundbreaking book exploring the little-known yet critical connections between anxiety and grief, with practical strategies for healing that fol...

Reducere. Imagine a dog who listens to you, comes to you, follows you, and looks to you for guidance. This ideal relationship is possible with the techniques...

Noted empowerment coach Margaret Lynch Raniere introduces the hidden power of the four lower 'empowerment' chakras - root, sacral, solar plexus, he...

DescriptionThe heyday of the classic sales force is over. Customers lead mobile and online lives, and successful companies use disruptive concepts ...

Reducere. This book is for everyone who is suffering from the disease of addiction or who cares about someone who is: for addicts, their families and friends...

With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One M...

Publisher: Pearson Education LimitedAuthor(s): Elaine HarrisNumber of pages: 200Publication date: 2013Dimensions: 279 x 216 x 11Cover type: Paperba...

Reducere. A How-To Guide to effective customer service for Theatre House Managers and Patron Services Supervisors and Staff. Step by step instructions for pl...

Reducere. Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, ...

Publisher: Customer Service GlobalAuthor(s): Stephanie E. EdwardsIllustration(s): 30 cartoons; 30 cartoonsNumber of pages: 200Collection: Customer ...

Reducere. The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seaso...

Reducere. DescriptionAre you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you'...

Reducere. A Practical Guide to Airline Customer Service is written for airline executives and undergraduate students who are preparing for a career in the ai...

DescriptionIn this groundbreaking book, Bill Price and David Jaffe offer anew, game-changing approach, showing how managers are taking thewrong pat...

Reducere. What is the one thing that all businesses depend on? Customers. What could be more important, then, to your organization's enduring success than a ...

Reducere. Have you noticed the difference in how you feel getting customer service from someone who is terrific to talk to versus the help you receive from p...

DescriptionWhat if you had a pool of repeat customers and loyal, raving fans waiting to buy EVERY SINGLE ONE of your digital products?What if you n...

The approach proposed in this book is based on the Lean Startup approach, according to an extended vision that combines Design Thinking and Growth ...

Reducere. "Mitche Graf hits a 'GRAND SLAM' in defining his revolutionary 6-Star Service Manifesto. Customer service has hit an all-time low, but his approach...

Reducere. Contributor(s): Author: Joseph W. CarvinForeword by: Charles JenkinsPublix Super Markets has been the top-ranked supermarket on Fortune Magazine's ...

DescriptionAdvance praise for Service Innovation: "To the CEOs of all service companies I deal with: READ THIS BOOK " -- Dave Wascha, senior direct...

Reducere. Contributor(s): Author: Philip M. PriceWith: Natalie J. HarrisonLooking at Logistics is a fresh and exciting first look at logistics and supply cha...

How can you guarantee that your company delivers great service, has a great culture, and still manages to stay profitable? You need to follow certa...

Reducere. DescriptionCustomer Service for Healthcare Professionals is written specifically for students, interns and employees who are in the healthcare fiel...

Reducere. Welcome to Rob Sturrock's journey into parenting. Since the birth of his daughter, Rob has been passionate about being an active and present father...

Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many peopl...

DescriptionUnderstand Consumer Psychology to Drive Profits and Growth Want to know exactly what's driving your customer's behavior? NOW YOU CAN The...

Reducere. DescriptionWhen was the last time you reflected on the quality of customer service your school gives to your students?As alternate forms of educati...