Customer Centricity: Focus on the Right Customers for Strategic Advantage, Paperback - Peter Fader

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Reducere. A powerful call to action, Customer Centricity upends some of our most fundamental beliefs about customer service, customer relationship management...

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Discover how to create exceptional customer service and a superior customer experience, learning from the greatest companies of our time.

Customer Relationship Management (CRM) systems are a growing topic among small and medium-sized enterprises, entrepreneurs, and solopreneurs, and i...

A leading expert in the emerging field of 'customer-centricity' shows how it can be used to revolutionise business and personal performance.Publish...

Refocus on the customer to outstrip your competition and increase profitability, with invaluable insight into the direct correlation between custom...

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Customers are not "on" the agenda. They ARE the agenda. Top consultant Stephen Hewett shows how to put Customer-Centricity at the heart of everythi...

Reducere. CX Trinity explores three key facets of customer experience (CX): how we talk to customers, the content we provide to them, and the contexts in whi...

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Reducere. DescriptionBusiness Models for Transforming Customer RelationshipsWhat if there were a way to turn occasional, sporadic transactions with customers...

Learn how to adopt ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disco...

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Attracting Perfect Customers leads readers through a transformation as they learn that it is no longer productive or profitable to conduct business...

Three customer experience experts provide executives and senior managers with cost-effective, sustainable methods for creating a superior customer ...

Who needs investors? More than two generations ago, the venture capital community - VCs, business angels, incubators and others - convinced the ent...

Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many peopl...

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Reducere. "Digitizing the Customer Journey: Using the Latest Digital Technologies to Support Growth, Efficiency and Delight Customers Throughout the Customer...

Reducere. How to capture customers by learning to think the way they do The most common complaint Bill Stinnett hears from his corporate clients is that woul...

Italian brands are known to create some of the most premium, sought-after products in the world. Learn to compete in the modern marketplace using t...

Contributor(s): Author: Aldo CundariThe practical, expert guide to reaching the new consumerCustomer-Centric Marketing is a comprehensive game plan...

Our two organizations, Northern Telecom Europe Limited and Oracle Corporation UK Limited, share a number of things in common. Their book provides a...

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Reducere. DescriptionNewly expanded edition. A real-world, plain-language how-to guide for delivering amazing customer service to customers and end-users. No...

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Publisher: McGraw-Hill EducationAuthor(s): Gayathri PallailNumber of pages: 288Publication date: 2022Dimensions: 162 x 237 x 31Cover type: Hardback...

Practical, relevant, and with implementation at its core, this is the ideal guide to strategic marketing. The fourth edition offers extensively-rev...

Land your next customer with total confidence you'll keep them for the long-term. Keep Your Customers shares a fresh perspective on the old problem...