Customers Are The Agenda. A Practical Guide to Customer-centric Management, Paperback - Stephen Hewett

Customers are not "on" the agenda. They ARE the agenda. Top consultant Stephen Hewett shows how to put Customer-Centricity at the heart of everythi...

A leading expert in the emerging field of 'customer-centricity' shows how it can be used to revolutionise business and personal performance.Publish...

Highlighting the skills and considerations needed to manage products, Virginia Grose introduces key processes such as product development, the supp...

Contributor(s): Author: Aldo CundariThe practical, expert guide to reaching the new consumerCustomer-Centric Marketing is a comprehensive game plan...

Reducere. Every organization is aware of the importance of customer-centricity. Delivering a great customer experience is a priority for many companies. To a...

Reducere. Deploy Empathy will help you learn the skill of talking to your customers-learning to truly listen to them-so that you can pull out their hidden ne...

Reducere. What is the one thing that all businesses depend on? Customers. What could be more important, then, to your organization's enduring success than a ...

Reducere. DescriptionWritten by two of Boston's most active and experienced early stage investors, Venture Capital: A Practical Guide to Fund Formation and M...

Global and national confidential inquiry reports show that 60 to 80% of maternal and neonatal morbidity and mortality are due to avoidable errors. ...

Equip yourself with the tools, frameworks and approaches needed to successfully deploy key account management programmes.

Customer Relationship Management (CRM) systems are a growing topic among small and medium-sized enterprises, entrepreneurs, and solopreneurs, and i...

DescriptionIs your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make yo...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

This playbook can help the organizations embarking on the agile transformation journey. Enterprise agility is complex but very effective in transfo...

Reducere. How to capture customers by learning to think the way they do The most common complaint Bill Stinnett hears from his corporate clients is that woul...

Reducere. Fire and Rescue Incident Command provides a comprehensive guide to incident ground operations, from small house fires and road traffic accidents, t...

Reducere. A "detective story" that delivers key insights for any businessperson asking the questions: who really are our customers, why do we lose them, how ...

This book is a concise, accessible guide to help social workers understand how politics and policy making really work-and what they can do to help ...

Reducere. In today's competitive business climate, you can't just satisfy your customers. You have to be better than that, giving them experiences that they ...

Our two organizations, Northern Telecom Europe Limited and Oracle Corporation UK Limited, share a number of things in common. Their book provides a...

Reducere. What if you could guarantee your customers an amazing experience, and then deliver on that promise every time?The Guaranteed Customer Experience tu...

Description"This work represents a lifetime of experience and Dr. Olson's passion for helping those who must confront not only pain but the potenti...

Reducere. DescriptionAre you looking to start or grow a customer success team? Customer success is no longer just for companies with large teams and resource...

Contributor(s): Author: Paul HagueAuthor: Nicholas HagueB2B Customer Experience shows readers how to deliver the very best customer experience (oft...

Reducere. The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seaso...

Reducere. The Racial Revolution of 2020 pushed anti-racism to the forefront of the global conversation. For the first time in history, many companies have ha...

Reducere. DescriptionBuilding a great product that customers love requires a variety of skills, mindsets, and techniques. Starting from the three pillars of ...

Reducere. Contributor(s): Author: Philip M. PriceWith: Natalie J. HarrisonLooking at Logistics is a fresh and exciting first look at logistics and supply cha...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

DescriptionHow do you develop the craft and skills of stage management for today's theatre industry? And how can these same skills be applied in a ...

Reducere. A Practical Guide to Airline Customer Service is written for airline executives and undergraduate students who are preparing for a career in the ai...