Effective Complaint Management: The Business Case for Customer Satisfaction, Hardcover - Bernd Stauss

DescriptionThis practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal. Th...

Residents in Boston, Massachusetts are automatically reporting potholes and road hazards via their smartphones. Progressive Insurance tracks real-t...

Reducere. The purpose of this book is to outline the important steps that must be considered and adhered to during a sales technology implementation. Perhaps...

Reducere. Services will dominate our GNP in the new millennium, and in the service economy the customer is king. Brands will continue to be important, but th...

Reducere. Discover and cultivate the secret traits of self-made billionaires with THE SELF-MADE BILLIONAIRE EFFECT by John Sviokla and Mitch Cohen Imagine wh...

Reducere. Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant--but knowing the right words to use can make all the d...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the 4th title in the Routledge series The Practical Guide to Events ...

Reducere. Here's How to Improve Your Leadership Skills and Become a Better Manager and Leader; Discover Powerful Tips and Strategies to Motivate and Inspire ...

Reducere. Overtourism examines the increasingly important role of destination management and effective stakeholder engagement in order to maximize the econom...

Reducere. CRM first entered the business vocabulary in the early 90's; initially as a systems driven technical solution. It has since escalated in importance...

Reducere. DescriptionBusiness Models for Transforming Customer RelationshipsWhat if there were a way to turn occasional, sporadic transactions with customers...

"Read even the first chapter of this extraordinary book and you'll find yourself cheering, screaming, jumping up and down with excitement. The comp...

Reducere. DescriptionNavigate the changing landscape of transportation management With this comprehensive guide, learn how to configure and use TM functional...

This concise and practical guide explores the use of case studies as a method for conducting research in a business and management Masters disserta...

Reducere. Recommended: Download Ebook Version of this book from here http: //www.hospitality-school.com/training-manuals/secrets-of-successful-guest-complain...

Reducere. Provides a risk reduction model which links maintenance to these risks.Enables readers to make the link between maintenance on one hand and safety,...

Reducere. This book provides the approach that significantly increases an organization's ability to achieve its strategy. This is not a book about developing...

Reducere. Contributor(s): Author: Kate PurmalAuthor: Lisa GoldmanAuthor: Anne JanzerWhat s the best way to transform teams, elevate leaders and catapult care...

Reducere. Struggling to ensure that the customer is at the center of all your business does?This book is your guide to putting the "customer" in customer exp...

Reducere. Do you have trouble setting, or accomplishing your career goals?Do you wish you knew how to manage your team better, and get them to commit to your...

Learn how to adopt ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disco...

Publisher: Pearson Education LimitedAuthor(s): Jeffrey CornwallNumber of pages: 936Publication date: 2014Dimensions: 276 x 218 x 30Cover type: Pape...

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Reducere. DescriptionTwenty-first century customers are demanding more than ever - they will communicate with a company in whatever channel they need to at t...

Bernd Grutzmacher 00020471

Jump-start your inventory operations in SAP S/4HANA Review basic inventory practices and consult step-by-step instructions to configure SAP S/4HANA...

Reducere. The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seaso...

Imaginea focului din semineu ne trezeste amintirile focurilor de tabara din copilarie si totusi focul din semineu este mai mult decat atat: este o ...

Bridget Brennan, CEO of Female Factor, shows readers how to beat competitors and grow overall market share by applying the fundamentals of creating...

Who needs investors? More than two generations ago, the venture capital community - VCs, business angels, incubators and others - convinced the ent...

Customer Relationship Management (CRM) systems are a growing topic among small and medium-sized enterprises, entrepreneurs, and solopreneurs, and i...

If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because tech...

Customers are not "on" the agenda. They ARE the agenda. Top consultant Stephen Hewett shows how to put Customer-Centricity at the heart of everythi...