Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization, Hardcover

Reducere. What is the one thing that all businesses depend on? Customers. What could be more important, then, to your organization's enduring success than a ...

Reducere. "Mitche Graf hits a 'GRAND SLAM' in defining his revolutionary 6-Star Service Manifesto. Customer service has hit an all-time low, but his approach...

DescriptionThis Book Show You The High-Income Skill Of Closing High-Ticket SalesHow Your Life May Be Transformed... A High-Income Skill You Can Tur...

How can you guarantee that your company delivers great service, has a great culture, and still manages to stay profitable? You need to follow certa...

Reducere. Contributor(s): Author: Joseph W. CarvinForeword by: Charles JenkinsPublix Super Markets has been the top-ranked supermarket on Fortune Magazine's ...

Reducere. Contributor(s): Author: Ann Marie GorczycaCULTURECustomers will never love your dental practice until your team members love it first. A winning cu...

DescriptionIn this groundbreaking book, Bill Price and David Jaffe offer anew, game-changing approach, showing how managers are taking thewrong pat...

Reducere. In today's global world organizations rely more and more on virtual teams. In his latest book on group coaching for high-performance teams, Manfred...

Publisher: Customer Service GlobalAuthor(s): Stephanie E. EdwardsIllustration(s): 30 cartoons; 30 cartoonsNumber of pages: 200Collection: Customer ...

Contributor(s): Author: Paul HagueAuthor: Nicholas HagueB2B Customer Experience shows readers how to deliver the very best customer experience (oft...

Reducere. CULTURECustomers will never love your dental practice until your team members love it first. A winning culture starts with leadership and is expres...

Reducere. ***Includes Practice Test Questions*** Funeral Service Exam Secrets helps you ace the Funeral Service National Board Exam, without weeks and months...

Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many peopl...

Reducere. A transformative guide to building more fulfilling relationships with colleagues, friends, partners, and family, based on the landmark Interpersona...

Reducere. Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, ...

Reducere. DescriptionAre you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you'...

Reducere. Warning: May contain material offensive to vegans, pharmaceutical lobbyists, and those on a low-sodium diet. Animals were harmed during the writing...

Reducere. Effective October 1, 2002, Joyce Meyer's bestselling backlist is available exclusively from Warner Faith. And look for the first of several new maj...

Reducere. DescriptionThink Inside the Box maps a regimen to discover and revitalize the exceptional business that exists inside your current organization. Bu...

* This text examines why managing the marketing function has become a responsibility for top-level executives; and why the total marketing function...

Reducere. At the tail end of your company's startup phase, the same opportunities that generate revenue and fuel growth also bring new challenges. You need t...

Reducere. DescriptionCustomer Service for Healthcare Professionals is written specifically for students, interns and employees who are in the healthcare fiel...

Legislatia situatiilor exceptionale – starea de asediu, starea de urgenta, starea de alerta. Actualizata la 25 mai 2020 Editie ingrijita si adnotat...

Reducere. In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesi...

Reducere. Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed n...

Reducere. Don R. Crawley's book The 5 Principles of IT Customer Service offers a new and refreshing approach to IT customer service. Instead of prescribing r...

Reducere. As featured in the hit HBR Article ``A 10 Year Study Reveals What Great Executives Know and Do``Rising to Power is a time tested, wisdom-packed gui...

Legislatia situatiilor exceptionale. Starea de asediu, starea de urgenta, starea de alerta. Actualizata la 25 mai 2020 - Ovidiu Podaru

From internationally bestselling author and retired FBI agent Joe Navarro, a ground-breaking look at the five powerful principles that set exceptio...

Publisher: HarperCollinsAuthor(s): Toni Sciarra PoynterNumber of pages: 288Publication date: 2021Dimensions: 151 x 229 x 24Cover type: PaperbackRed...

Reducere. Whether you want to get a job as a flight attendant, a customer service agent, holiday rep, hairdresser, or tour guide, this book will guide you th...

Reducere. This new and revised edition of poems about the men and women of the North features the most loved ballads by Robert Service, and is illustrated wi...

Societatea si statul roman in perioada starii exceptionale. Studii, eseuri, scrisori Cuprins: PARTEA I. Studii si eseuri 1. Principiul suprematiei ...

DescriptionUnderstand Consumer Psychology to Drive Profits and Growth Want to know exactly what's driving your customer's behavior? NOW YOU CAN The...

Reducere. A How-To Guide to effective customer service for Theatre House Managers and Patron Services Supervisors and Staff. Step by step instructions for pl...

DescriptionAdvance praise for Service Innovation: "To the CEOs of all service companies I deal with: READ THIS BOOK " -- Dave Wascha, senior direct...

Reducere. Have you noticed the difference in how you feel getting customer service from someone who is terrific to talk to versus the help you receive from p...

Reducere. The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seaso...

Reducere. At the tail end of your company's startup phase, the same opportunities that generate revenue and fuel growth also bring new challenges. You need t...