Powerful Phrases for Effective Customer Service

Reducere. Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant--but knowing the right words to use can make all the d...

Reducere. Incompetent, lazy, spotlight-hogging, whiny, backstabbing, avoidant--there's no end to the personality challenges that impede workplace relationshi...

Publisher: Customer Service GlobalAuthor(s): Stephanie E. EdwardsIllustration(s): 30 cartoons; 30 cartoonsNumber of pages: 200Collection: Customer ...

Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many peopl...

Reducere. DescriptionCustomer Service for Healthcare Professionals is written specifically for students, interns and employees who are in the healthcare fiel...

Reducere. Whether you're an HR professional or a manager, chances are there's one task you really dislike: giving performance reviews. Even if you know the b...

Reducere. As a manager, you aren't truly successful unless your employees are as well. Helping them establish compelling, actionable performance goals is the...

DescriptionThis practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal. Th...

Publisher: McGraw-Hill EducationAuthor(s): Robert LucasIllustration(s): 95 Illustrations, unspecifiedNumber of pages: 496Publication date: 2022Dime...

Reducere. CULTURECustomers will never love your dental practice until your team members love it first. A winning culture starts with leadership and is expres...

Bridget Brennan, CEO of Female Factor, shows readers how to beat competitors and grow overall market share by applying the fundamentals of creating...

Reducere. Contributor(s): Author: Ann Marie GorczycaCULTURECustomers will never love your dental practice until your team members love it first. A winning cu...

A critical handbook covering the full range of behavioural skills essential for effective policing practice and professional development in the twe...

This title explores what makes public servants effective by offering useful ideas and examining the accomplishments of public servants throughout A...

Reducere. DescriptionAre you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you'...

Reducere. A How-To Guide to effective customer service for Theatre House Managers and Patron Services Supervisors and Staff. Step by step instructions for pl...

Reducere. DescriptionWhen was the last time you reflected on the quality of customer service your school gives to your students?As alternate forms of educati...

DescriptionIn this groundbreaking book, Bill Price and David Jaffe offer anew, game-changing approach, showing how managers are taking thewrong pat...

Reducere. "Mitche Graf hits a 'GRAND SLAM' in defining his revolutionary 6-Star Service Manifesto. Customer service has hit an all-time low, but his approach...

Discover how to create exceptional customer service and a superior customer experience, learning from the greatest companies of our time.

Reducere. Contributor(s): Author: Joseph W. CarvinForeword by: Charles JenkinsPublix Super Markets has been the top-ranked supermarket on Fortune Magazine's ...

Reducere. The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seaso...

Reducere. The Customer Service/Information Representative Passbook(R) prepares you for your test by allowing you to take practice exams in the subjects you n...

Reducere. Whether you want to get a job as a flight attendant, a customer service agent, holiday rep, hairdresser, or tour guide, this book will guide you th...

Reducere. Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, ...

Providing great customer service in healthcare is an ongoing challenge. This short book is a terrific guide to customer service essentials for fron...

Reducere. This book is based on a simple but powerful observation: Students and young professionals who develop outstanding writing skills do so primarily by...

Reducere. Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed n...

Learn how to increase your emotional intelligence with five simple tools It's no secret that emotional intelligence plays a crucial role in your re...

Reducere. Don R. Crawley's book The 5 Principles of IT Customer Service offers a new and refreshing approach to IT customer service. Instead of prescribing r...