Customer Relationship Management, Paperback - Rob Beltman

'Customer Relationship Management' examines the entire scope of this subject including strategy, organisation, marketing and information technology...

Revised edition of the authors' Customer relationship management, 2015.

Reducere. CRM first entered the business vocabulary in the early 90's; initially as a systems driven technical solution. It has since escalated in importance...

Reducere. The purpose of this book is to outline the important steps that must be considered and adhered to during a sales technology implementation. Perhaps...

This book closely examines the strategic and tactical aspects of customer relationship management as it stands today. Benefiting advanced students ...

Customer Relationship Management (CRM) systems are a growing topic among small and medium-sized enterprises, entrepreneurs, and solopreneurs, and i...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Reducere. From the author of the bestselling The Regis Touch, a simple process for building the crucial relationships that help a company dominate--and own--...

Reducere. Start leveraging the most under-utilised and powerful human resource in business today--Customer Empathy.Global performance reports show that curre...

Every project manager's guide to the principles and practicalities of Agile.

Reducere. Services will dominate our GNP in the new millennium, and in the service economy the customer is king. Brands will continue to be important, but th...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Customers are not "on" the agenda. They ARE the agenda. Top consultant Stephen Hewett shows how to put Customer-Centricity at the heart of everythi...

Reducere. The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seaso...

In this insightful new text, Cristina Ziliani and Marco Ieva trace the evolution of thinking and practice in loyalty management. From trading stamp...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Reducere. Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Reducere. Contributor(s): Author: J. B. WoodAuthor: Todd HewlinAuthor: Thomas LahIndustry after industry is becoming technology driven as software rapidly ea...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events ...

DescriptionThis practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal. Th...

Equip yourself with the tools, frameworks and approaches needed to successfully deploy key account management programmes.

Luxury lies within a continual quest for perfection, excellence, and above all, emotion, to which the relationship with others holds the key."Relat...

A leading expert in the emerging field of 'customer-centricity' shows how it can be used to revolutionise business and personal performance.Publish...

This book offers a systemic approach to the integration of Marketing and Supply Chain Management. It examines the strategic connections between sup...

Publisher: Pearson Education LimitedAuthor(s): Rob ColeNumber of pages: 200Collection: Brilliant BusinessPublication date: 2014Dimensions: 216 x 14...

Reducere. Contributor(s): Author: Philip M. PriceWith: Natalie J. HarrisonLooking at Logistics is a fresh and exciting first look at logistics and supply cha...

Reducere. Teaching is made easier when you have a fast-acting classroom management system that works.Rob Plevin believes any teacher can dramatically reduce ...

DescriptionDevelop a winning customer experience in the digital world Luxury consumers are changing - they come from all over the world, they are y...

Get clear and practical guidance on how to manage suppliers to form strategic collaborative relationships and achieve organizational goals.Publishe...

Reducere. Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant--but knowing the right words to use can make all the d...

Reducere. DescriptionAre you looking to start or grow a customer success team? Customer success is no longer just for companies with large teams and resource...