The Customer Catalyst

Reducere. DescriptionAre you looking to start or grow a customer success team? Customer success is no longer just for companies with large teams and resource...

Reducere. In today's competitive business climate, you can't just satisfy your customers. You have to be better than that, giving them experiences that they ...

Reducere. Struggling to ensure that the customer is at the center of all your business does?This book is your guide to putting the "customer" in customer exp...

Reducere. Shadowrun Anarchy, Hardcover

Reducere. DescriptionHow do you hire the best support team? What's the best use of social media for support and service? Should we apologize for the inconven...

How to become Customer Driven Customer service is the competitive business battleground of the twenty-first century. This book is a hands-on guide ...

Based on in-depth interviews and stories from leaders of some of the leading organisations in the world, including easyJet, DBS, Handelsbanken, O2,...

Reducere. DescriptionThis is said to be the 'Age of the Customer' where business battles will be won through differentiated customer experience.There is a hu...

Reducere. DescriptionHow did global gaming company Electronic Arts go from being named "Worst Company in America" to clearing a billion dollars in profit? Th...

Reducere. 2019 AXIOM BUSINESS BOOK AWARD WINNER Featured in Forbes, NPR's Marketplace, and a Google Talk, The Customer Centricity Playbook offers actionable ...

Reducere. The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seaso...

Reducere. "Jonah Berger is one of those rare thinkers who blends research-based insights with immensely practical guidance. I am grateful to be one of the ma...

"Jonah Berger is one of those rare thinkers who blends research-based insights with immensely practical guidance. I am grateful to be one of the ma...

Publisher: DragonRisingAuthor(s): Jon WhaleIllustration(s): illustrationsNumber of pages: 314Publication date: 2009Dimensions: 155 x 233 x 24Cover ...

Reducere. FIVE RUNNERS. ONE JOB.And a Whole Lot of Trouble...It should have been a simple walk in the corp. Stroll into a mid-level corporation disguised as ...

Reducere. AGE IS MORE THAN JUST A NUMBERKeandra's been around for a long time, outliving most Shadowrunners twice over. With a legacy of runs under her belt,...

The approach proposed in this book is based on the Lean Startup approach, according to an extended vision that combines Design Thinking and Growth ...

Publisher: SelfMadeHeroAuthor(s): Woodrow PhoenixNumber of pages: 112Publication date: 2021Dimensions: 172 x 239 x 13Cover type: Paperback / softba...

Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many peopl...

Reducere. Every organization is aware of the importance of customer-centricity. Delivering a great customer experience is a priority for many companies. To a...

Increase the awareness of your customer's behavior to survive and excel within your industry.One hundred years ago, the voice of the customer was e...

For any company, defining the most efficient marketing concept to create a competitive customer experience (CX) is vital for sustained development....

Zoe must figure out how to keep a giant kitten safe in this magical adventure about change, expectation, and accepting all for who they truly are--...

Reducere. Mercy lives in modern-day Pietermaritzburg, South Africa with her eccentric foster aunts--two elderly sisters so poor, they can only afford one lig...

Reducere. Winner, Wole Soyinka Prize for Literature in Africa One of CrimeReads Most Anticipated Crime Books 0f 2021 "Sifiso Mzobe has written a compassionat...

Publisher: Catalyst BooksAuthor(s): Hannes BarnardNumber of pages: 320Publication date: 2022Dimensions: 133 x 204 x 30Cover type: Paperback / softb...

Gritty and hard hitting, this is teen fiction at its finest. Kate Malone: straight A student, runner, perfect daughter and girlfriend. She thinks s...

Publisher: Customer Service GlobalAuthor(s): Stephanie E. EdwardsIllustration(s): 30 cartoons; 30 cartoonsNumber of pages: 200Collection: Customer ...

A young woman's art career begins to lift off as those around her succumb to addiction and alcoholismThe Customer is Always Wrong is the saga of a ...

Reducere. Whether you want to get a job as a flight attendant, a customer service agent, holiday rep, hairdresser, or tour guide, this book will guide you th...

Reducere. DescriptionTHE WARRIORS OF TOMORROW... The battlefields of the 31st century are commanded by the BattleMech, twelve-meter-tall, 100-ton bipedal eng...

S. J. Kincaid has created a fascinating dystopian world for Insignia, her futuristic science-fiction adventure series perfect for fans of Ender's G...

Reducere. DescriptionI wrote this poem for my son Noah when he was still a baby. I wanted to come up with a poem/prayer that I could say to him every night w...

When Caroline and her husband begin working with civil war refugees in South Sudan and Kenya, they'll discover the deep complexities of colonial in...

A book about how to make change happen - in business, in communities and in the home.Publisher: Simon & Schuster LtdAuthor(s): Jonah BergerNumber o...

Reducere. EARTHQUAKE RESURRECTION presents a model for future events that will challenge the traditional interpretation of the prophecies of the Bible. Disco...

Reducere. Start leveraging the most under-utilised and powerful human resource in business today--Customer Empathy.Global performance reports show that curre...

DescriptionEvery decent leader knows culture is important. We want our organizations to be highly effective, and we understand that can't happen wi...

Refocus on the customer to outstrip your competition and increase profitability, with invaluable insight into the direct correlation between custom...

Reducere. Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

The parallel higher level Red books in the Catalyst series use the same format as the Green books. This text also includes hands-on activities, sum...

The Green books in the Catalyst series are designed to motivate lower-ability students. This text also includes hands-on activities and thought-pro...

The parallel higher level Red books in the Catalyst series use the same format as the Green books. This text also includes hands-on activities, sum...

The parallel higher level Red books in the Catalyst series use the same format as the Green books. This text also includes hands-on activities, sum...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Reducere. In this absorbing memoir, well-known eco-philosopher, Buddhist scholar, and deep ecology activist /teacher Joanna Macy recounts her adventures of m...

Reducere. Big Boy is a South African Mastiff who lives wild in the back lot of a manufacturing plant in Cleveland, OH. He has no one to feed him, provide wat...