This Is Service Design Methods: A Companion to This Is Service Design Doing, Paperback - Marc Stickdorn

In this book, you'll find 54 hands-on descriptions that help you DO the key methods used in service design. These methods include instructions, gui...

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to i...

Reducere. DescriptionAt long last, and by popular demand, the International Service Design Institute has assembled a collection of the most requested Models,...

Reducere. Go an an adventure with Marvel's wall-crawling superhero, the amazing Spider-Man Aligned to Common Core standards and correlated to state standards...

Gray is back And this time he's teaching readers about color theory in a new activity book for kids, THIS BOOK IS FOR COLORING Join Gray and the re...

Reducere. POD 62 This Is MeHis 90th birthday behind him, Jack Vance - once the most private of writers - tells the story of his rich and eventful life, full ...

Reducere. DescriptionAn anthology of eight important new plays, each of which is concerned with questions of identity and unfinished business in Ireland. Inc...

DescriptionIn this groundbreaking book, Bill Price and David Jaffe offer anew, game-changing approach, showing how managers are taking thewrong pat...

This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provid...

Reducere. "Mitche Graf hits a 'GRAND SLAM' in defining his revolutionary 6-Star Service Manifesto. Customer service has hit an all-time low, but his approach...

Reducere. Vinyl 1Side A: Showtime9 LivesJust Give Me A ReasonI Wanna Dance With Somebody (Who Loves Me)LighthouseSide B: Cry BabyAs It WasThe Power Of LoveRe...

Reducere. If you are a parent of a child who has undergone trauma you know that the task of regulating your own emotions, alongside your child's, can seem li...

Reducere. The author has captured the essence of Mrs. Buckallew's character and her life. This story is one that will appeal to all ages and walks of life. M...

Reducere. Some children walk to school; others ride a bus. Children go by ferry in New York, vaporetto in Italy, trolley car in San Francisco, and helicopter...

This is a book about the book. Is this a book? is a question of wide appeal and interest. With the arrival of ebooks, digital narratives and audiob...

Pip and the narrator play together in the garden, in the park and by the seaside in this fun poem that is full of action and has a strong outdoors ...

Reducere. In this book are described the most powerful tools available to craft a superior experience for your customers and end users.These powerful and fle...

Support and protect the natural world with tips from expert gardener Joe Swift. With around 16 million UK gardens covering a larger area than all o...

Inspire a love of reading with stories that are written from a child's perspective and will encourage children to discover the world around them. W...

Reducere. DescriptionThis. This. This. Is. Love. Love. Love. contains thirteen stories, full-length and flash, that explore love-sexual, platonic, filial, an...

Using the philosophy of non-duality as a framework, with a Foreword from Deepak Chopra, Anoop Kumar takes us on an exploration of identity. You are...

For far too many years Meghan accepted her status as a victim of incest and believed she had circumvented any long-lasting impact on her life. She ...

Publisher: Penguin AdultAuthor(s): Henry Louis GatesIllustration(s): 35 Illustrations, unspecifiedNumber of pages: 304Publication date: 2022Dimensi...

What is Graphic Design For? is a major new graphic design handbook, which extends the issues raised in the bestselling original What is Graphic Des...

In collaboration with IKEA, this inspirational study explores how to live more sustainably - and well - based on the experience of both ordinary an...

Reducere. This is the new and expanded FOURTH edition. It will change the way you think about and approach service design and innovation. Services represent ...

Not only is the name of this series a secret, but the story is, too. For it concerns a secret - a big secret - that has been tormenting people like...

1. Escape 2. Night of the Hunter 3. Kings and Queens 4. This Is War 5. 100 Suns 6. Hurricane 7. Closer to the Edge 8. Vox Populi 9. Search and Dest...

Reducere. The instant New York Times bestseller and companion book to the PBS series. "Absolutely brilliant . . . A necessary and moving work." --Eddie S. Gl...

This Is Disciplinary Literacy gives students entrance to the global communities of practice, and provides schools, districts, and teachers with a p...

Reducere. This is a comic book for adults at beginner and intermediate levels who want to learn French using visuals that help them remember the language eas...

Reducere. ESPN's Tim Kurkjian has spent more than twenty-five years covering almost three thousand major league baseball games and interviewing about that ma...

Picking up where This Mortal Coil left off, Catarina finds her feeling that the Hydra virus was done for may have been premature.

Fill in your own daft, dire or desperate diary dates and discover all sorts of horrible historical events. A reissue of the }Dreadful Diary{ with a...

A hilarious, fresh take on the trials and tribulations of being a woman in your twenties, perfect for fans of Holly Bourne and Mhairi McFarlane.

Reducere. It's history with the nasty bits left in! Fill in your own daft, dire or desperate dates, and be amazed by some horrible historical events. Maybe.....

DescriptionNATIONAL BESTSELLERWALL STREET JOURNAL BESTSELLERLOS ANGELES TIMES BESTSELLERTORONTO STAR BESTSELLERBased on his TEDx talk "Everyday Lea...

Practical data design tips from a data visualization expert of the modern age Data doesn't decrease; it is ever-increasing and can be overwhelming ...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Reducere. This is Our Story is a children's book about a boy named Cory and his dog named Tory. Their duty is to teach other children to use their own creati...

Reducere. Contributor(s): Author: Tenny PinheiroEditor: Joel SteinIllustrator: Lucas ToledoA practical guide to integrate Service Design Thinking and Lean St...