This Is Service Design Doing: Applying Service Design Thinking in the Real World, Paperback - Marc Stickdorn

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to i...

In this book, you'll find 54 hands-on descriptions that help you DO the key methods used in service design. These methods include instructions, gui...

This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provid...

Reducere. Contributor(s): Author: Tenny PinheiroEditor: Joel SteinIllustrator: Lucas ToledoA practical guide to integrate Service Design Thinking and Lean St...

Reducere. DescriptionAt long last, and by popular demand, the International Service Design Institute has assembled a collection of the most requested Models,...

Our book, Bending the Curve provides the practitioner, and the leader, a roadmap to success. Our implementation method has been thoroughly tested. ...

Reducere. Are you on the cusp of greatness? Do you have untapped potential and talents just waiting to be released? Read this book to learn the same creative...

Reducere. "Mitche Graf hits a 'GRAND SLAM' in defining his revolutionary 6-Star Service Manifesto. Customer service has hit an all-time low, but his approach...

Real-world writing advice, minus all the lectures.You're an aspiring writer. Maybe you've just discovered your love of words and dream of being a n...

From the author of the highly acclaimed, bestselling novel Pax comes a gorgeous and moving novel that is an ode to introverts, dreamers, and misfit...

Contributor(s): Author: John K. CoyleAre you on the cusp of greatness? Do you have untapped potential and talents just waiting to be released? Read...

Reducere. The term "cognitive disorder" implies there is something wrong with the way I think or the way I perceive reality. I perceive reality just fine. So...

From the author of the highly acclaimed, New York Times bestselling novel Pax comes a gorgeous and moving middle grade novel that is an ode to intr...

Publisher: John Ritchie LtdAuthor(s): David GallowayIllustration(s): 30 Illustrations, unspecified; 30 Illustrations, unspecifiedNumber of pages: 2...

Reducere. This is the new and expanded FOURTH edition. It will change the way you think about and approach service design and innovation. Services represent ...

DescriptionResearch ethics and integrity are growing in importance as academics face increasing pressure to win grants and publish and universities...

To get ahead in today's digital world, you need to understand computers. Discover the steps you need to follow to create amazing apps that improve ...

Since color is such an important part of graphic design, designers need the most up-to-date, as well as the most fundamental, information on the su...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Most companies today have innovation envy. They yearn to come up with a game--changing innovation like Apple's iPod, or create an entirely new cate...

Publisher: Pearson Education (US)Author(s): Robert DaigneauNumber of pages: 352Collection: Addison-Wesley Signature Series (Fowler)Publication date...

Reducere. Disillusionment with psychology is leading more and more people to formal philosophy for clues about how to think about life. But most of us who tr...

This is a book about courage - not just the courage to go out and deal with a lethal threat in some of the world's most dangerous places, but the c...

Explore the exhilarating world of information technology. Ideal for young readers studying KS2 Computing in school

Reducere. Key strategies for parents of teens in the crucial window before that "launch" into the real world. Learn how to set them up for success through ef...

In the explosive, thrilling sequel to This Is Not the Jess Show, 18-year-old Jess is out for revenge as she confronts the corrupt media empire that...

Reducere. On the front lines of customer service, every day presents new and unexpected challenges--and even the most dedicated employees can be caught unpre...

If you've ever tried to make a deal, reach an agreement, close a sale, or negotiate in everyday business, Smart Negotiating shows you how to avoid ...

Robert Zafft presents the too-often abstract language of business ethics in straight-forward language, laying out two themes commonly ignored: in t...

The current transition from Computer Aided Design (CAD) to Computational Design in architecture represents a profound shift in design thinking and ...

Reducere. In his bestselling book Conscious Living, pioneering therapist Gay Hendricks taught couples how to find balance and happiness in relationships.Now ...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

In the explosive, thrilling sequel to This Is Not the Jess Show, 18-year-old Jess is out for revenge as she confronts the corrupt media empire that...

The first book on the rising field of biomimetics targeted directly at design professionals and students, showing concrete examples of nature's mos...

This book will cover every aspect of forensic accounting, anti-fraud control systems and fraud investigation. The author uses his own case experien...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Reducere. What is materiality? Jesus practiced materiality when he healed the bodies of the sick, proclaimed Jubilee to the poor, and fed the five thousand. ...

Reducere. You may need to ask . . .Is your church or organization a place that appeals to first-time visitors? What impression do passersby have upon seeing ...