The Ten Principles Behind Great Customer Experiences

Overall WINNER - CMI Management Book of the Year 2014 WINNER - Innovation & Entrpreneurship Category at the CMI Awards 2014 Create a great customer...

Publisher: Berrett-Koehler PublishersAuthor(s): David JaffeNumber of pages: 288Publication date: 2022Dimensions: 161 x 237 x 28Cover type: Hardback...

Reducere. In an ever-changing world, it is important to remember that we can control our reactions and responses to other people and the situations that aris...

Reducere. In an ever-changing world, it is important to remember that we can control our reactions and responses to other people and the situations that aris...

A sequel to The Ten Principles from El Cantare Volume I, this book contains the latter five of the Ten Principles of Happy Science. In this book yo...

Reducere. Every organization is aware of the importance of customer-centricity. Delivering a great customer experience is a priority for many companies. To a...

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Learn how to adopt ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disco...

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Creating Great Visitor Experiences: A Guide for Museum Professionals will help museums define their service, hire and train a dynamic frontline tea...

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Discover the secrets of world-class leadership When it comes to refined service and exquisite hospitality, one name stands high above the rest: The...

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New in paperback, this book presents Dieter Rams' aesthetic philosophy through highlights from a forty-year career designing iconic consumer produc...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

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People have never been more broadly aware of design as a concept, or as something that fits into their everyday lives. Even the simplest of consume...

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A book about teams to help teams become more positive, united and connected. Worldwide bestseller -- the author of The Energy Bus and The Power of ...

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Voice user interfaces (VUIs) are becoming all the rage today. But how do you build one that people can actually converse with? Whether you're desig...

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A guide to wildlife experiences across the UK, organised into such categories as 'Best for families', 'Best for couples' and 'Best on a budget'.

Do you use food to comfort yourself during stressful times? The Intuitive Eating Workbook offers a comprehensive, evidence-based program to help yo...

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Showcasing inspirational women such as Florence Nightingale, Georgia O'Keeffe and Clara Barton who all had one thing in common - their affection to...

Reducere. DescriptionAre you looking to start or grow a customer success team? Customer success is no longer just for companies with large teams and resource...

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A good screen layout addresses the relationship between fonts, colours, form and graphics for visual effects, and the balance between the flow of i...

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Reducere. In today's competitive business climate, you can't just satisfy your customers. You have to be better than that, giving them experiences that they ...