Service Encounters in Tourism, Events and Hospitality: Staff Perspectives, Paperback - Miriam Firth

This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. Using data from research c...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Reducere. Carti In Engleza 0415837248

Tourism and hospitality services are prone to service-failure due to a high level of customer-employee contact. This is an invaluable source of inf...

A step-by-step approach to guide students through the whole research process, from initial ideas, through to writing up and presenting the findings.

Filling a gap in the market, this new title approaches the field through a uniquely international angle, with increased emphasis on the impact of d...

This book introduces students to facilities planning for tourism, hospitality and events. Covering subjects such as sustainable planning and enviro...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Contributor(s): Author: John BuswellAuthor: Christine WilliamsAuthor: Keith DonneService quality is at the forefront of how the leisure, events, to...

This text explores the nature of these industry sectors and how these impact on the strategic managerial accounting (SMA) tools used by decision ma...

This book brings together cutting edge research and applications of social media and related technologies. It will be a valuable resource for stude...

A new, 'one-stop-shop' textbook with everything needed for first year skills modules taken by tourism, events and hospitality students.

Guides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approa...

This book presents critical insights and contemporary perspectives for exploring current trends, concerns and prospects of events tourism. It exami...

'Entrepreneurship in Hospitality and Tourism: a global perspective' gives a new and definitive overview of the vital role and effective practice of...

Recruiting and retaining happy and well trained staff is key to the success of all customer-facing businesses. This book is the first to explore on...

Reducere. This book is an introduction to one of the fast-developing core pillars in business, sustainability, as well as how it is closely tied into the con...

This book serves as a state of the art reference book in the field of tourism, hospitality and allied fields such as leisure, recreation, and servi...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

DescriptionThis book brings together the latest findings within these areas from researchers and practitioners and delivers them to the forefront o...

A long awaited new edition of this popular student guide to doing research in the increasingly popular fields of tourism and hospitality (with pick...

Written by leading academic and industry experts actively engaged in revenue management, research and teaching this is a new and original treatment...

Examines the role of human resource management in the hospitality and tourism industry. This book approaches the subject from four perspectives: th...

Innovation and technological advancements can be disruptive forces, especially for conventional business in the hospitality and tourism industries....

Publisher: Taylor & Francis LtdNumber of pages: 302Collection: Routledge Studies of Gastronomy, Food and DrinkPublication date: 2017Dimensions: 156...

In Nature in Translation Shiho Satsuka studies Japanese tour guides who lead Japanese tourists on trips through the Canadian Rockies. By presenting...

Digital marketing and online social media platforms have become the cornerstones to the success of places and accommodation. This edited volume inv...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...