Service Management
Elaborarea si managementul proiectelor in serviciile educationale. Ghid practic
9,63 RON
In contextul procesului de reorganizare si transformare a serviciilor educationale din Romania, elaborarea si managementul proiectelor la nivelul i...
libhumanitas.ro
Management strategic in turism-servicii | Claudia Tuclea , Roxana-Elena Raicu
16,00 RON
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Managementul institutiilor si serviciilor pentru persoane cu cerinte speciale
34,95 RON
Reducere. Managementul institutiilor si serviciilor pentru persoane cu cerinte specialeElaborat si structurat ca un ghid practic, volumul reflecta preocupari...
libhumanitas.ro
Modelarea performantelor serviciilor publice locale prin evaluarea binomului manageri-cetateni - Tincuta Gudana Vrabie
59,90 RON
Managementul si managerii s-au adaptat la evolutia si dezvoltarea societatii, punand amprenta asupra responsabilitatii acestora. Daca initial manag...
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Managementul serviciilor publice - Iulian Romulus Gheorghiu
30,00 RON
Managementul serviciilor publice - Iulian Romulus Gheorghiu
librariadelfin.ro
Servicii si utilitati publice. Economie. Management. Strategii. Politici - Vadim Dumitrascu
27,00 RON
Servicii si utilitati publice. Economie. Management. Strategii. Politici - Vadim Dumitrascu
librariadelfin.ro
Service Operations Management. Improving Service Delivery, Paperback - Graham Clark
523,99 RON
Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...
elefant.ro
SIAM/MSI: An Introduction to Service Integration and Management/ Multi-Sourcing Integration for IT Service Management, Paperback - It Governance
102,99 RON
DescriptionIT outsourcing is the use of third-party resources to provide facilities and perform functions/services historically performed by intern...
elefant.ro
Managementul serviciilor publice locale. Editia 2 - Iordan Nicola
46,67 RON
Managementul serviciilor publice locale. Editia 2 - Iordan Nicola
librariadelfin.ro
Pilotajul serviciilor publice - Alina Profiroiu
8,00 RON
Pilotajul serviciilor publice - Alina Profiroiu
librariadelfin.ro
Service Management and Marketing. Managing the Service Profit Logic, Paperback - Christian Gronroos
474,99 RON
* This text examines why managing the marketing function has become a responsibility for top-level executives; and why the total marketing function...
elefant.ro
Quality Service Management. A Guide to Improving Business Processes, Paperback - John Maleyeff
268,99 RON
Providing clear guidance for anyone servicing internal or external customers, this book offers a framework for analyzing and managing quality using...
elefant.ro
Dezvoltarea managementului in organizatiile sanatatii. Excelenta in serviciile de neurochirurgie - Vasilie Gh. Ciubotaru, Alexandru Vladimir Ciurea, E
26,01 RON
Dezvoltarea managementului in organizatiile sanatatii. Excelenta in serviciile de neurochirurgie - Vasilie Gh. Ciubotaru, Alexandru Vladimir Ciurea, E
librariadelfin.ro
Service Design and Service Thinking in Healthcare and Hospital Management: Theory, Concepts, Practice, Hardcover - Mario A. Pfannstiel
558,99 RON
This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provid...
elefant.ro
Management strategic in turism servicii - Claudia Tuclea
15,64 RON
Management strategic in turism servicii - Claudia Tuclea
librariadelfin.ro
The Chocolate Elephant Part 1. Business Process Management and IT Service Management, Paperback - Jim Kelly
49,99 RON
Publisher: Austin Macauley PublishersAuthor(s): Jim KellyIllustration(s): 0Number of pages: 164Publication date: 2022Dimensions: 127 x 202 x 19Cove...
elefant.ro
Managementul calitatii serviciilor si ospitalitatea in restaurante, gastronomie, hoteluri
80,87 RON
Ghid practic de organizare a serviciilor oferite de restaurante si hoteluri, volumul profesorului Stere Stavrositu, specialist cu o experienta de s...
libhumanitas.ro
Managementul institutiilor si serviciilor pentru persoane cu cerinte speciale - Alois Ghergut
29,70 RON 34,95 RON
Reducere. Elaborat si structurat ca un ghid practic, volumul reflecta preocupari si experiente de data recenta din domeniul reformelor de politica sociala vi...
elefant.ro
Service Management: Theory and Practice, Paperback - John R. Bryson
558,99 RON
This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management i...
elefant.ro
Managementul institutiilor si serviciilor pentru persoane cu cerinte speciale - Alois Ghergut
38,21 RON
Managementul institutiilor si serviciilor pentru persoane cu cerinte speciale - Alois Ghergut
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Service Management: The New Paradigm in Retailing - Jay Kandampully
425,25 RON 567,00 RON
Reducere. Great retailers are great at service. No exceptions. This book offers a wealth of insight into delivering excellent retail service. - Leonard L. Be...
libris.ro
Service Management. An integrated approach, Paperback - Roland Van Dierdonck
644,99 RON
After looking at the specific nature of services and the peculiarities of managing services, the three sides of service management are discussed ex...
elefant.ro
Human Resource Management in Service Work, Paperback - Marek Korczynski
533,99 RON
This book fills a gap in the market for a long overdue book on HRM in the service sector.Publisher: Bloomsbury Publishing PLCAuthor(s): Marek Korcz...
elefant.ro
Civil Service Administration, Management and Supervision, Paperback - National Learning Corporation
272,99 RON 292,99 RON
Reducere. The General Aptitude and Abilities Series provides functional, intensive test practice and drill in the basic skills and areas common to many civil...
elefant.ro
Service Management Principles for Hospitality & Tourism, Paperback - David Solnet
298,99 RON
Guides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approa...
elefant.ro
Service Excellence ALS Impulsgeber. Strategien - Management - Innovationen - Branchen, 2007 ed., Hardback - ***
769,99 RON
Publisher: Gabler VerlagIllustration(s): BibliographyNumber of pages: 623Publication date: 2007Dimensions: 252 x 178 x 41Cover type: HardbackEditor...
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Fish Hatchery Management, Paperback - U S Fish & Wildlife Service
429,99 RON 460,99 RON
Reducere. The format of Fish Hatchery Management is functional: hatchery requirements and operations; broodstock management and spawning; nutrition and feedi...
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ISE Service Management: Operations, Strategy, Information Technology. 10 ed, Paperback - Mona Fitzsimmons
429,99 RON
Publisher: McGraw-Hill EducationAuthor(s): Mona FitzsimmonsIllustration(s): 189 Illustrations, unspecifiedNumber of pages: 544Publication date: 202...
elefant.ro
Romanian Public Management Reform. Theoretical and empirical studies. Volume 2. Civil service - Lucica Matei
37,00 RON
Romanian Public Management Reform. Theoretical and empirical studies. Volume 2. Civil service - Lucica Matei
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Managementul riscului privind sanatatea si securitatea utilizatorilor in domeniile serviciilor de transport public - Alexandru-Mihai I. Bugheanu
25,00 RON
Managementul riscului privind sanatatea si securitatea utilizatorilor in domeniile serviciilor de transport public - Alexandru-Mihai I. Bugheanu
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The Logic of Professionalism. Work and Management in Professional Service Organizations, Paperback - Johan (Lund University) Alvehus
246,99 RON
This book explores common management practices as they relate to professional service organizations. Adopting a unique critical institutional view,...
elefant.ro
IT Service Management. Support for your ITSM Foundation exam, Paperback - Richard Griffiths
256,99 RON
Covering the latest thinking in IT service management, this new edition provides a comprehensive introduction for those preparing for their ITSM fo...
elefant.ro
Managementul marketingului modern in serviciile de sanatate. O perspectiva asupra activitatii sanatoriului balnear si de recuperare Techirghiol - Elen
95,00 RON
Managementul marketingului modern in serviciile de sanatate. O perspectiva asupra activitatii sanatoriului balnear si de recuperare Techirghiol - Elen
librariadelfin.ro
Human Resource Management in Public Service. Paradoxes, Processes, and Problems, 7 Revised edition, Paperback - Montgomery R. Van Wart
702,99 RON
Human Resource Management in Public Service: Paradoxes, Processes, and Problems offers provocative and thorough coverage of the complex issues of m...
elefant.ro
Looking at Logistics: A Practical Introduction to Logistics, Customer Service, and Supply Chain Management, Paperback (2nd Ed.) - Philip M. Price
621,99 RON 665,99 RON
Reducere. Contributor(s): Author: Philip M. PriceWith: Natalie J. HarrisonLooking at Logistics is a fresh and exciting first look at logistics and supply cha...
elefant.ro
Change Manager. Careers in IT service management, Paperback - Tracey Torble
170,99 RON
Change management is about the control of all changes that have an effect on the IT services and hence, the business of an organisation. This pract...
elefant.ro
The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations, Paperback - Richard S. Gallagher
108,99 RON 116,99 RON
Reducere. The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seaso...
elefant.ro
Key Challenges and Opportunities for Quality, Sustainability and Innovation in the Fourth Industrial Revolution: Quality and Service Management in the
901,00 RON
How can companies survive and prosper in the new economic age of the 4th Industrial Revolution? This book collects a variety of cases and quality m...
elefant.ro
Powerful Phrases for Effective Customer Service: Over 700 Ready-To-Use Phrases and Scripts That Really Get Results, Paperback - Renee Evenson
82,99 RON 88,99 RON
Reducere. Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant--but knowing the right words to use can make all the d...
elefant.ro
The Next Frontier of Restaurant Management: Harnessing Data to Improve Guest Service and Enhance the Employee Experience, Paperback - Alex M. Susskind
238,99 RON 255,99 RON
Reducere. DescriptionThe Next Frontier of Restaurant Management brings together the latest research in hospitality studies to offer students, hospitality exe...
elefant.ro
IT Service Management. ISO/IEC 20000-1: 2018 - Introduction and Implementation Guide - Second edition, Paperback - Dolf van der Haven,
179,99 RON
The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, repla...
elefant.ro
The Management of the Ecclesiastical Goods of Institutes of Consecrated Life and Societies of Apostolic Life. At the Service of Humanum and the Missio
189,99 RON 203,99 RON
Reducere. Still, today may religious men and women be for the Church and for the World, the outposts of care for all of the poor and for all material, moral ...
elefant.ro