SIAM/MSI: An Introduction to Service Integration and Management/ Multi-Sourcing Integration for IT Service Management, Paperback - It Governance

DescriptionIT outsourcing is the use of third-party resources to provide facilities and perform functions/services historically performed by intern...

Publisher: Austin Macauley PublishersAuthor(s): Jim KellyIllustration(s): 0Number of pages: 164Publication date: 2022Dimensions: 127 x 202 x 19Cove...

Covering the latest thinking in IT service management, this new edition provides a comprehensive introduction for those preparing for their ITSM fo...

The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, repla...

The flurry of M&A deals announced in 2011, including AT&T's agreement to acquire T-Mobile USA, ConAgra's proposed bid for Ralcorp, and eBay's acqui...

Change management is about the control of all changes that have an effect on the IT services and hence, the business of an organisation. This pract...

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After looking at the specific nature of services and the peculiarities of managing services, the three sides of service management are discussed ex...

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Practical guidance on COBIT(R)5 implementation COBIT(R)5 (Control Objectives for Information and related Technology) is the latest release of the p...

This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provid...

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This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management i...

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