Secrets of Successful Guest Complaint Handling in Hotel & Restaurant: Practical Training Manual for Hoteliers & Hospitality Management Students, Paper

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Reducere. DescriptionSuccess in today's rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and bo...

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Mastering Hospitality Management - Modern competencies and approaches to successful hospitality management is a breath of fresh air to the plethora...

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A book for understanding and using Blobs that provides: an insight into Blobs and Blob Trees, their development and the theory behind them; instruc...

Tourism and hospitality services are prone to service-failure due to a high level of customer-employee contact. This is an invaluable source of inf...

Ghid practic de organizare a serviciilor oferite de restaurante si hoteluri, volumul profesorului Stere Stavrositu, specialist cu o experienta de s...

A third volume devoted to America's most important and acclaimed designers of restaurants and hotels

English for Work. Hotel and Hospitality English A1-A2 - Mike Seymour

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Publisher: Unicorn Publishing GroupAuthor(s): Geoffrey GelardiIllustration(s): 30 Illustrations, unspecifiedNumber of pages: 208Publication date: 2...

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You are looking at the only comprehensive encyclopedia written on Lean Management that clearly illustrates a set-by-step plug and play process.The ...

Reducere. DescriptionSpeak with your Spanish-speaking employees--no prior knowledge of Spanish needed Perfect Phrases in Spanish for the Hotel and Restaurant...

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Contributor(s): Editor: MonocleMonocle's latest book will tell you where to find a top hotel--and also how to design or run your own. Both inspirat...

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Develop the skills of an effective and agile change manager and deliver long-term, sustainable change with the second edition of this practical gui...

New edition of: Human resources management in the hospitality industry / Michael J. Boella, Steven Goss-Turner. 8th ed. 2005, from an earlier work ...

Written by leading academic and industry experts actively engaged in revenue management, research and teaching this is a new and original treatment...

This book introduces students to facilities planning for tourism, hospitality and events. Covering subjects such as sustainable planning and enviro...

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DescriptionThis practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal. Th...

This book lays out the current legal requirements of manual handling in a non-technical way and includes case studies illustrating the law applied ...