Capturing Loyalty: How to Measure, Generate, and Profit from Highly Satisfied Customers, Hardcover

Reducere. In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesi...

Reducere. Every business knows that the best customer is a happy customer. They return again and again, bring their friends and family, and deliver tons of f...

Publisher: Berrett-Koehler PublishersAuthor(s): Paul AnastasNumber of pages: 256Publication date: 2022Dimensions: 161 x 235 x 25Cover type: Paperba...

Land your next customer with total confidence you'll keep them for the long-term. Keep Your Customers shares a fresh perspective on the old problem...

Reducere. Martin Saenz and his wife Ruth added distressed mortgage notes to their portfolio of residential and commercial real estate investments several yea...

This book introduces a powerful system that explains how to run a company with a focus on continuous improvement - The results are a satisfied cust...

Reducere. How to create quality pasture from the soil up This 2nd edition, revised and completely updated by Jim Gerrish, offers down-to-earth, low cost tact...

Reducere. Contributor(s): Author: Alex AndrawesContribution by: Darren ScottLiquid assets don't refer to actual fluids, but with wine, a rare bottle can be a...

Reducere. An expert-preneur's guide to building your audience Your experiences and expertise can make a profound difference in someone else's life. But to cr...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Publisher: Hay House UK LtdAuthor(s): Nikki NashNumber of pages: 224Publication date: 2021Dimensions: 135 x 216 x 21Cover type: Paperback / softbac...

Reducere. In this book, you will learn all the basic information you need to start understanding foreign exchange currencies, and how to trade them. You will...

Reducere. Contributor(s): Author: Stephen BrieseRegardless of your trading methods, and no matter what markets you're involved in, there is a Commitments of ...

DescriptionInvest in the future Everything you need to capitalize on the tech revolutionOur lives are on the verge of being reshaped by advanced te...

Reducere. More than fifty years after the civil rights movement, there are still glaring racial inequities all across the United States. In Rich Thanks to Ra...

DescriptionIn this groundbreaking book, Bill Price and David Jaffe offer anew, game-changing approach, showing how managers are taking thewrong pat...

Reducere. Have you ever felt like you are putting yourself into another person's shoes?Would you like to master the skill of manipulation and how to protect ...

Description"A definitive resource." --Midwest Book ReviewA Clear, Friendly Reference for Using, Protecting, and Profiting from Copyright Copyright ...

This book reports on a three-year project (2017-2019) funded by the International Science Council and involving eleven scientific partner organizat...

"Compelling...taut and suspenseful". (Guardian). Tara Fraser has a secret. Desperate to escape herself and her past, she changes her name, packs up...

There's one voice that matters more than any other: the voice of the customer. Learn how to fully understand the number one source of your organiza...

Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to...

Reducere. DescriptionARE YOU INTERESTED IN MAKING PROFIT BEYOND YOUR WILDEST IMAGINATION?What does the term "profit" mean to you? I am talking about making p...

This topical and easily understood handbook explains how bankruptcy can affect a corporation and its capital structure and how investors can profit...

DescriptionSustainability: What It Is and How to Measure It begins with a succinct business-focused summary of how to think about the risks and opp...

The radical change coming to the global economy--and the investments you need to make sure you stay ahead of the curve China's growing role in the ...

In this insightful new text, Cristina Ziliani and Marco Ieva trace the evolution of thinking and practice in loyalty management. From trading stamp...

Reducere. The secret? Understanding six key numbers. It may sound too good to be true, but it's not. Inside From Panic to Profi t, Chartered Financial Analys...

Reducere. Psychologist Launi Treece, Ph.D. describes the unique challenges and blessings of being a Christian and a highly sensitive person. Based upon the w...

"An actionable framework for driving change." --Adam GrantWill the next rogue wave sink your ship--or will you choose to profit from it?At this mom...

What does it mean to wonder in awe or terror about the world? How do you philosophically understand Judaism? In How to Measure a World?: A Philosop...

Reducere. All you need to protect and profit from your invention You've got a great idea and you're ready to strike it rich. Now, you need to find a company ...

Contributor(s): Author: Douglas W. HubbardAuthor: Richard SeiersenForeword by: Daniel E. GeerA ground shaking exposon the failure of popular cyber ...

Reducere. How to Measure a Relationship is the must have workbook for any service provider designing relationship-based goals and interventions for children ...

Understand the next level of marketing The new model for marketing-Marketing 3.0-treats customers not as mere consumers but as the complex, multi-d...

DescriptionWaste has plagued almost every industrial-age firm for the past century. In this powerfully argued alternative to conventional cost mana...

Reducere. Highly sensitive people (HSPs) and those who identify as empaths are natural targets for narcissists, emotional vampires, and other controlling peo...

Physical retail isn't dead--but boring retail is Remarkable Retail equips the savvy retailer with eight essential strategies to bounce back from th...

The New York Times and Wall Street Journal bestsellerThe new secret to driving LOYALTY THAT PAYS Once revolutionary, loyalty programs designed to d...

A fully updated follow-up to Peter Schiff's bestselling financial survival guide-Crash Proof, which described the economy as a house of cards on th...

Reducere. Why buy rural land over other real estate investments? Is there a rationale used for buying rural land properties? Should we buy raw land because i...

Master the skills and tools needed to leverage data, create a data-driven strategy and gain the competitive advantage.Publisher: Kogan Page LtdAuth...

Reducere. Legendary money manager Ken Fisher outlines the most common--and costly--mistakes investors make. Small cap stocks are best for all time. Bunk! A t...

Many senior executives talk about information as one of their most important assets, but few behave as if it is. They report to the board on the he...

Reducere. Attract and retain affluent customers and clients Much has changed since the original The Art of Selling to the Affluent was published. The financi...

Now updated with new measurement methods and new examples, How to Measure Anything shows managers how to inform themselves in order to make less ri...

Reducere. In an online and social media world, measurement is the key to success If you can measure your key business relationships, you can improve them. Ev...