Managing Hospitality Organizations: Achieving Excellence in the Guest Experience, Paperback - Robert C. Ford

DescriptionManaging Hospitality Organizations: Achieving Excellence in the Guest Experience takes students on a journey through the evolving servic...

This comprehensive textbook, packed with international cases, places individual human action at the heart of ethical business, arguing that busines...

Reducere. Contributor(s): Author: Allistair McCawWith: Jenny W. RobbIllustrator: Elijah BlydenIn Champion Minded, Allistair will help you develop the winning...

Publisher: John Wiley & Sons IncAuthor(s): TempelNumber of pages: 576Publication date: 2022Dimensions: 194 x 245 x 35Cover type: HardbackRedescoper...

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Reducere. Managing Change in Organizations: A Practice Guide is unique in that it integrates two traditionally disparate world views on managing change: orga...

Reducere. What is the one thing that all businesses depend on? Customers. What could be more important, then, to your organization's enduring success than a ...

This book explores a broad range of perspectives on change management, encouraging critical reflection and making sense of a complex field of theor...

The creative and cultural industries represent a growing and important sector in the global economy. Thriving in these industries is particularly t...

DescriptionThis book brings together the latest findings within these areas from researchers and practitioners and delivers them to the forefront o...

The world's bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results--The Toyota Way.A must-read for s...

This book offers an exciting visual-thinking approach to help managers, leaders and entrepreneurs think through their options and find a way that b...

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Reducere. Chapter 1. Enterprise Governance of IT, Alignment and Value.- Chapter 2. Enterprise Governance of IT.- Chapter 3. Business/IT Alignment.- Chapter 4...

Clad in the black robe of his priestly order and armed only with a crucifix, for more than a quarter of a century Father De Smet relentlessly tramp...

DescriptionThis book is the ultimate guide to differentiation in early years, schools and further education settings by Sue Cowley, bestselling aut...

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This practical book explains the value of observable systems and shows you how to practice observability-driven development.Publisher: O'Reilly Med...

Digital marketing and online social media platforms have become the cornerstones to the success of places and accommodation. This edited volume inv...

Reducere. Recommended: Download Ebook Version of this book from here http: //www.hospitality-school.com/training-manuals/secrets-of-successful-guest-complain...

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Reducere. Twelve inspiring strategies that can revise a dying country club into a "pièce de résistance" of hospitality excellence. In the 12 Golden Keys to H...

Reducere. Six research-based, classroom-proven strategies that will help you and your students respond to the demands of the Common Core. Thanks to more than...

Apply the lessons from the world's most elite organizations and make customer excellence a habit by creating frictionless and authentic human conne...

As companies reorganize and reengineer, people are finding themselves tossed into management every day with little to no training or preparation. L...

In Search of Excellence has long been a must-have for the boardroom, business school and bedside table, and continues to influence the thinking of ...

Publisher: John Wiley & Sons IncAuthor(s): P DannNumber of pages: 272Publication date: 2022Dimensions: 160 x 235 x 28Cover type: HardbackRedescoper...

Reducere. Leveraging the metaphor Ori Brafman popularized in his NYT best-selling book, The Starfish and the Spider, Rob Wegner, Lance Ford, and Alan Hirsch ...

DescriptionHow companies are using lean development to revolutionize their product and service offerings--vital lessons any business leader can use...

Exam Board: SQALevel: N4/5Subject: Maths The National 4 & 5 Hospitality Course Notes provide comprehensive guidance for the entire CfE programme. C...

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No hero's reception. No time to grieve. But destiny awaits...Professor Petit does the impossible, catapulting the Argo across the stars, but when t...

Reducere. "Continuing their pioneering work on resilience, they now show how and why it is never too late for adults to find strength and safety in life."--E...

Reducere. HARDCOVER, gloss finish 8.5`` x 8.5`` (216mm x 216 mm) 100 pages total A few Introduction pages (see info below) Each page is headed 'Guests' & 'Th...

DescriptionThe Color Line and the Assembly Line tells a new story of the impact of mass production on society. Global corporations based originally...

A creative CBT workbook that helps adults explore issues around anger, based on prevalent CBT principles, for use as a standalone resource or along...

Half abandoned and filled with ghosts - both real and imagined - the noble family within co-exist only as the balance of their secrets is kept. For...

Reducere. Almost three decades ago, James Perry created the first survey instrument to measure public service motivation. Since then, social and behavioural ...

Reducere. Black churches in America have long been recognized as the most independent, stable, and dominant institutions in black communities. In The Black C...

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Reducere. IF YOU'VE EVER HAD THE EXPERIENCE of watching someone age before your eyes and wished you could give them something to help them improve their life...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

DescriptionNow in its Fourth Edition, Effectively Managing and Leading Human Service Organizations continues to provide invaluable creative ideas f...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Reducere. Discover Jesus-Son of Man, Son of GodWhen Jesus healed, jaws dropped and eyes opened wide. And when He taught, ears and hearts burned at His wisdom...

Reducere. The sub-discipline of management which studies the behavior of humans in organizational settings is known as organizational behavior. It can be cla...

"Groundbreaking research meets actionable steps" Kathryn Ford invites you to leave your health challenges at the door and embark on a life of full-...

Reducere. The Coherence Code tells a simple story of how a company goes from the brink of failure to success by transforming, improving, and evolving the min...

Reducere. How H lio Oiticica led Brazilian art's transition from abstract art to performable sculptureOne of the most radical and joyful artists of the 20th ...