The Customer Rules

Reducere. Contributor(s): Author: Guy NirpazWith: Fernando PizarroAcross entire verticals of the economy the new normal is the recurring revenue business. Ch...

Features 39 essential rules to delivering impeccable service, from the man who ran Disneyland.

How can you guarantee that your company delivers great service, has a great culture, and still manages to stay profitable? You need to follow certa...

Providing great customer service in healthcare is an ongoing challenge. This short book is a terrific guide to customer service essentials for fron...

Contributor(s): Author: Aldo CundariThe practical, expert guide to reaching the new consumerCustomer-Centric Marketing is a comprehensive game plan...

Reducere. Who would've thought that a practical, fun, easy-to-read customer service book would capture the hearts of hundreds of thousands of readers? Now, c...

In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work, " just as we manage our outer expressions...

Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to...

Axiom Business Book Award Silver Medal WinnerDISRUPTIVE TECHNOLOGIES. THE GIG ECONOMY. BREADWINNER MOMS. DATA-DRIVEN RECRUITING. PERSONALIZED LEARN...

Reducere. Object-Role Modeling (ORM) is a fact-based approach to data modeling that expresses the information requirements of any business domain simply in t...

Object-Role Modeling (ORM) is a fact-based approach to data modeling that expresses the information requirements of any business domain simply in t...

Study for the Series 6 Exam is a study guide for applicants planning to sit for the Series 6 exam. This exam is necessary for those who wish to bec...

The guide to creating engaging web content and building a loyal following, revised and updated Blogs, YouTube, Facebook, Twitter, Google+, and othe...

Reducere. REDEFINING BUSINESS ECOSYSTEMS For three decades, changes powered by digitalization have swept across industries throughout the world. These change...

The price of a product or a service is a critical element of the marketing mix. Price influences product demand, and the firm's revenue and profits...

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any onlin...

Reducere. The Privilege and the Responsibility: Thoughts and Observations on Nursing Home Administration reveals to its readers what it's really like to be a...

Reducere. The Privilege and the Responsibility: Thoughts and Observations on Nursing Home Administration reveals to its readers what it's really like to be a...

How do you gain an edge in the digital world order? "Another book for the ages from a master! . . . Particularly insightful is his emphasis on how ...

DescriptionA Wall Street Journal bestseller From the author of New Rules of Marketing & PR, a bold guide to converting customer passion into market...

For many organizations, the way in which projects are managed is a fundamental factor in how well they can prosper in today's marketplace. Unfortun...

"An innovative, highly compelling study of how CEOs and managers can effectively plan to achieve customer loyalty and trust."--Library Journal Unfi...

Do you have a business that could be more efficient?Do you want to ensure you become more streamlined, while maintaining quality of your product?Th...

A story of immense power and compassion-one that will move all who read it with its harrowing glimpse into the real world behind the headlines Tina...