Service Design and Service Thinking in Healthcare and Hospital Management: Theory, Concepts, Practice, Hardcover - Mario A. Pfannstiel

This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provid...

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to i...

This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management i...

Ghid practic de organizare a serviciilor oferite de restaurante si hoteluri, volumul profesorului Stere Stavrositu, specialist cu o experienta de s...

In contextul procesului de reorganizare si transformare a serviciilor educationale din Romania, elaborarea si managementul proiectelor la nivelul i...

Reducere. Contributor(s): Author: Christian KowalkowskiAuthor: Wolfgang UlagaIn today's competitive global markets, simply making a great product is not enou...

Put the consumer back into the heart of your campaigns with this bestselling guide to user experience and research, offering practical and straight...

Reducere. DescriptionAt long last, and by popular demand, the International Service Design Institute has assembled a collection of the most requested Models,...

Reducere. Contributor(s): Author: Tenny PinheiroEditor: Joel SteinIllustrator: Lucas ToledoA practical guide to integrate Service Design Thinking and Lean St...

Healthcare in Motion explores the dynamic interrelationship between mobility and healthcare, drawing on case studies from across the world and exam...

Management strategic in turism servicii - Claudia Tuclea

In this book, you'll find 54 hands-on descriptions that help you DO the key methods used in service design. These methods include instructions, gui...

Reducere. Jay Kandampully 1461415534

* This text examines why managing the marketing function has become a responsibility for top-level executives; and why the total marketing function...

DescriptionIT outsourcing is the use of third-party resources to provide facilities and perform functions/services historically performed by intern...

This innovative and user-friendly book uses a design thinking approach to examine transformative learning and liminality in physical education. Cov...

This book presents the latest research exploring how social media may facilitate greater levels of interactivity in firm-customer communications in...

Reducere. Navy SEAL Marcus Luttrell returned from his star-crossed mission in Afghanistan with his bones shattered and his heart broken. So many had given th...

DescriptionDigital News Media (DNM) are characterized by their efforts to provide consumers with new content interaction experiences, which contras...

Providing clear guidance for anyone servicing internal or external customers, this book offers a framework for analyzing and managing quality using...

DescriptionThis text provides students of community and economic development with a theoretical and practical introduction to the field. Bringing t...

Publisher: Rutgers University PressAuthor(s): Stephen M. CherryIllustration(s): 13 b&w imagesNumber of pages: 254Collection: Critical Issues in Hea...

Reducere. Contributor(s): Author: Philip M. PriceWith: Natalie J. HarrisonLooking at Logistics is a fresh and exciting first look at logistics and supply cha...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Tourism and hospitality services are prone to service-failure due to a high level of customer-employee contact. This is an invaluable source of inf...

Managementul serviciilor publice - Iulian Romulus Gheorghiu

Reducere. Are you suffering from PTSD?Do you find it hard to go outside your home and do the things you have missed and loved doing in the past?Have you been...

In this delightful farce, the prim and proper Captain Pantoja is sent to Peru's Amazon frontier on a secret Army mission - he must find females for...

Reducere. Great retailers are great at service. No exceptions. This book offers a wealth of insight into delivering excellent retail service. - Leonard L. Be...

Managementul serviciilor publice locale. Editia 2 - Iordan Nicola