Customer Experience Excellence. The Six Pillars of Growth, Paperback - David Conway

Apply the lessons from the world's most elite organizations and make customer excellence a habit by creating frictionless and authentic human conne...

DescriptionIs your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make yo...

Operational Excellence, Second Edition - Breakthrough Strategies for Improving Customer Experience and Productivity brings together leading-edge to...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Reducere. The definitions and drivers of high capacity executive performance have changed dramatically. For instance, companies are more profitable when run ...

Reducere. DescriptionThis is said to be the 'Age of the Customer' where business battles will be won through differentiated customer experience.There is a hu...

Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Reducere. In today's competitive business climate, you can't just satisfy your customers. You have to be better than that, giving them experiences that they ...

Reducere. Struggling to ensure that the customer is at the center of all your business does?This book is your guide to putting the "customer" in customer exp...

Reducere. Change your life in Hospitality forever.In this book, I will show you the way to change your service life forever. I will guide you through the 5 G...

Reducere. Contributor(s): Author: Joseph MichelliTHE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER"Like any business, a hospital must be true to its c...

Luxury lies within a continual quest for perfection, excellence, and above all, emotion, to which the relationship with others holds the key."Relat...

Nobody has to tell you that when things go bad, they go bad quickly and seemingly in bunches. Complicated structures like buildings or bridges are ...

Reducere. DescriptionHow do you hire the best support team? What's the best use of social media for support and service? Should we apologize for the inconven...

Reducere. Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

After more than three decades of average annual growth close to 10 percent, China's economy is transitioning to a 'new normal' of slower but more b...

Discover the mindsets and practices of excellent CEOs, and become one yourself.Publisher: John Murray PressAuthor(s): Vikram MalhotraNumber of page...

Refocus on the customer to outstrip your competition and increase profitability, with invaluable insight into the direct correlation between custom...

Description Are you a Customer Success Executive or making your way up the Customer Success ladder? Do you want to transform churn into maximum rec...

Publisher: Witches' AlmanacAuthor(s): David (David Conway) ConwayNumber of pages: 376Publication date: 2022Dimensions: 152 x 229 x 25Cover type: Pa...

David Conway's "Magic: An Occult Primer" is a seminal work that brought magical training to the every-magician in the early 70s. David is an articu...

For any company, defining the most efficient marketing concept to create a competitive customer experience (CX) is vital for sustained development....

Publisher: John Wiley & Sons IncAuthor(s): H KerznerNumber of pages: 512Publication date: 2022Dimensions: 185 x 260 x 39Cover type: HardbackRedesco...

Reducere. What differentiates Elite high income sales people who earn six figures every year vs those that don't?It is HOW they built their career.The pillar...

Contributor(s): Author: Paul HagueAuthor: Nicholas HagueB2B Customer Experience shows readers how to deliver the very best customer experience (oft...

Reducere. Start leveraging the most under-utilised and powerful human resource in business today--Customer Empathy.Global performance reports show that curre...

Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many peopl...

Reducere. 24 international CX professionals share their current best-thinking, strategies and insights for achieving impact and visibility using world-class,...

Publisher: Witches' AlmanacAuthor(s): David (David Conway) ConwayNumber of pages: 376Publication date: 2022Dimensions: 162 x 236 x 32Cover type: Ha...

CSIS's Mark Cancian analyzes the U.S. military forces in FY 2021, their composition, new initiatives, long-term trends, and challenges, as the Unit...

Reducere. DescriptionThe Journey to WOW delivers deep and unique insights into creating fierce customer loyalty, and transforming an organization's culture i...

Reducere. The name of the game in business is to deliver an exceptional customer experience to consumers and clients. But if a company's employee experience ...

Reducere. When it comes to customer experience, Don Peppers is one of the world's most respected authorities. Over the last twenty years he and co-author Mar...

Reducere. What is the one thing that all businesses depend on? Customers. What could be more important, then, to your organization's enduring success than a ...

Reducere. The tell-all autobiography of David Conway, author of Magic: An Occult Primer and one of the most influential figures in contemporary occultism. Da...

Publisher: McGraw-Hill EducationAuthor(s): Gayathri PallailNumber of pages: 288Publication date: 2022Dimensions: 162 x 237 x 31Cover type: Hardback...

Gain, engage, and retain customers with positive experiences A positive customer experience is absolutely essential to keeping your business releva...

DescriptionManaging Hospitality Organizations: Achieving Excellence in the Guest Experience takes students on a journey through the evolving servic...

Discover the secrets of world-class leadership When it comes to refined service and exquisite hospitality, one name stands high above the rest: The...

Reducere. What if you could guarantee your customers an amazing experience, and then deliver on that promise every time?The Guaranteed Customer Experience tu...

Bridget Brennan, CEO of Female Factor, shows readers how to beat competitors and grow overall market share by applying the fundamentals of creating...

Reducere. An insider's guide to one of the world's greatest fisheries "Fishing Key West is filled with local knowledge, tips, and techniques. Novice anglers ...

Lead your organization with a customer experience vision that captures the voice of the customer and empowers employees to improve how they develop...

Living Well is a book for anyone who wants to get the most out of life, with clear answers about health, diet, exercise, and personal habits that c...

Reducere. Redescopera farmecul lecturii si alege-ti de pe elefant.ro carti in limba engleza scrise de autori consacrati. Iti punem la dispozitie sute de mii ...

Reducere. "Digitizing the Customer Journey: Using the Latest Digital Technologies to Support Growth, Efficiency and Delight Customers Throughout the Customer...

Reducere. Six research-based, classroom-proven strategies that will help you and your students respond to the demands of the Common Core. Thanks to more than...

SHORTLISTED: Business Book Awards 2019 - Sales and Marketing Category Virtually all consumer-facing businesses talk about putting the customer firs...

A Wall Street Journal bestsellerWhy are Mercedes-Benz customers so loyal and passionate? Because the people at Mercedes-Benz are Driven to Delight ...

Reducere. A "detective story" that delivers key insights for any businessperson asking the questions: who really are our customers, why do we lose them, how ...